Recent innovative measures across different functions in the Indian hospitality industry

Purpose This paper aims to summarize and review the key innovations that have taken place in the Indian Hospitality Industry in recent times. Design/methodology/approach The paper draws on the findings and managerial implications as outlined by the contributors to this theme issue: “How is the need for innovation being addressed by the Indian Hospitality Industry?” Findings The paper highlights some of the recent innovations that have taken place in the Indian Hospitality Industry, especially in the areas of customer service, cost competitiveness, culinary management, revenue management and technology. It also highlights some of the key challenges faced by senior management of selected hotels in implementing innovative ideas and related processes. Practical implications With domestic hoteliers continuously expanding and foreign players’ intent on investing in India, it will be of interest to hoteliers and policymakers to know about the recent innovative measures adopted by the Indian Hospitality Industry. The innovations will aid hoteliers as they seek to create differentiation for their products and services. Originality/value There is limited literature on innovation in the Indian Hospitality Industry, especially with a focus on practitioner perspectives. This issue offers a significant contribution in the field of research in the Indian Hospitality Industry.

Section: Recent Innovative Measures and Challenges To Implement Innovative Ideas And Practices: Case Studiesmentioning

confidence: 99%

Innovations mount up in the Indian Hospitality Industry: summing up

Sanjeev

2016

“…These case studies also consider the gaps relating to the process of innovation and the implementation of innovations. Sen and Kaushik (2016) interacted with the senior management of a large hotel to explore how effectively innovations were adopted across different departments/functions at the hotel. Bandyopadhyay ( 2016) also met with a senior hotel practitioner to identify the barriers to innovation and to explore ways of overcoming them.…”

Section: Hotel Case Studiesmentioning

confidence: 99%

Innovations in the Indian hospitality industry: an overview

Sanjeev

Bandyopadhyay

2016

Purpose This paper aims to provide an overview of the facts and trends relating to the innovations that are taking place in the Indian hospitality industry. Design/methodology/approach The paper draws facts and emerging trends from the existing literature and other reports. The paper also serves as an introduction to areas covered by theme issue contributors that are discussed in detail in their respective papers. All the papers bring out key findings after several rounds of discussion with practitioners. Findings Some of the key emerging areas are customer service, cost competitiveness, culinary management, revenue management and technology. The paper also suggests that it is important to understand how innovations are being managed across different functional departments and whether managers face barriers to the implementation of innovative ideas and processes. Practical implications The Indian hospitality industry continues to expand despite tough competition. But, it is imperative that hotels are able to find ways to differentiate their products and services and by innovating, it is possible to sustain and create new forms of differentiation. Given this reality, the paper is of interest to hoteliers and policy makers who want to know more about the emerging innovation trends in the Indian hospitality industry. Originality/value There is limited literature available on innovations in the Indian context. Further, all the papers in this theme issue were written after several rounds of interaction with practitioners so as to incorporate real-time, relevant and contemporary data.

“…Employees have frequent interaction with guests and their performance drives the true competitive value of any hotel. According to Sen and Kaushik (2016) it is the employees who with their time, effort and consistency create the personality of a hospitality organization. The two firsts that catch a guest’s attention in a hotel are its facilities and the way they are treated.…”

Section: Introductionmentioning

confidence: 99%

Attracting and managing talent, how are the top three hotel companies in India doing it?

Sen

Bhattacharya

2019

Self Cite

Purpose Global business travel spending reached a record breaking $1.2tn in 2015 (Bureau of Labor Statistics, 2016) and the average Indian traveling is now at a phenomenal high for both business and leisure travel. In this context, the paper aims to investigate how the top hotels in India are addressing the issue of human resource shortages and training and how they are preparing for the future when the market, the customer profile and employee expectations are undergoing a major change. In essence, brand loyalty could be minimal and competition intense. Design/methodology/approach This paper adopts a case study approach and reviews how participating hotels are addressing their talent attraction and retention issues and differentiating their people management processes. Findings The processes used by top hotel companies provide an overview as to how they manage people and how they will need to innovate to assess progress of the measures and initiatives they are taking. They will also have to be more global in their approach. Originality/value The findings will be of interest to managers who are responsible for hiring and managing employees. The study also has implications for policymakers and higher education institutions in relation to managing skill shortages that exist in the hotel industry.