Abstract:Providing patient-centered care, defined as care that is respectful of and responsive to individual patient preferences, needs, and values, is a priority of the US health care system. 1,2 Thus, hospitals are required to publicly report patient-centered assessments, including results from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient care experience surveys. 3 In addition to public reporting, hospital performance on HCAHPS surveys is used to calculate value-based incentiv… Show more
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