Rebuilding disrupted supply chains: How can a self-organised social group facilitate supply chain resilience?

Abstract

PurposeThis paper seeks to explore how a self-organised social group (SOSG) can facilitate supply chain resilience (SCRES) during an emergency condition.Design/methodology/approachA netnographic research was conducted on SONJO, an online SOSG emerging in response to problems in personal protective equipment (PPE) and food small businesses' supply chains (SCs) during the state of COVID-19 emergency in Yogyakarta, Indonesia. Qualitative data of 237,010 words were extracted from the group chats among 223 SONJO WhatsApp Group (WAG) members and were analysed using template analysis.FindingsThis paper reveals five communicative acts through which the SOSG facilitates SCRES, namely supply chain (SC) knowledge sharing, networking, bridging, mapping, and mindfulness. The enactment of these communicative acts could foster SC collaboration and help rebuild and sustain the SC operations during the critical period of the pandemic. The SOSG also facilitates the SC actors to be heedful of their responsive actions and risky operations.Practical implicationsThis paper emphasises the need for organisations to build and maintain relationships with social communities and to extend their social capital beyond their existing SC linkages as an alternative way to survive unexpected disruptions.Originality/valueThis paper offers a novel perspective to understand SCRES from an external force. It proposes that, in the face of a devastating disruption, SCRES is not a self-induced process and that the SOSG could play a pivotal role in rebuilding the disrupted SCs. It also shows how a humanitarian effort could help rebuild commercial SCs.

Learning to see modern slavery in supply chains through paradoxical sensemaking

“…Template analysis was selected as our analytical method as it allows for structured analysis within a case study context, without inhibiting interpretation and novel insight (King & Brooks, 2017). Template analysis has been used in supply chain research (Bastl et al, 2012; Karatzas et al, 2016; Lusiantoro & Pradiptyo, 2022; Lusiantoro & Yates, 2021). Its suitability extends to any research philosophy, provided that complementary processes are followed (King & Brooks, 2017).…”

Can information sharing predict fresh produce supply chain performance amid the COVID-19 pandemic? A social learning perspective

“…“Food SC faced more problems with the demand side, e.g. finding consumers to absorb the oversupply of perishables, due to some restrictions as well as safety and security concerns” (Lusiantoro and Pradiptyo, 2022, p. 1565). As such, SC coordination was critical to maintain responsive and reliable performance.…”

“…In addition, lockdowns also resulted in shocks of logistics systems and the food supply (Singh et al, 2021). Similarly, food SC was one of the severely disrupted areas in Indonesia (Lusiantoro and Pradiptyo, 2022). During the severe period of COVID-19 disruption in 2020, "food small businesses lost their existing customers and were struggling due to careful spending and plummeting demand driven by customers changing behaviour towards healthier and safer food to prevent the spread of the virus" (Lusiantoro and Pradiptyo, 2022, pp.…”

Understanding the nexus among big data analytics capabilities, green dynamic capabilities, supply chain agility and green competitive advantage: the moderating effect of supply chain innovativeness

“…SCA encompasses elements such as enhancing customer satisfaction, enhancing service levels, improving quality, introducing new products, minimizing costs, reducing lead time and accelerating delivery speed (Abdallah et al, 2021). Further, SCA enables prompt resolution of conflicts in decision-making and increases adaptability to changes in the business environment (Lusiantoro and Pradiptyo, 2022). Firms can enhance their ability to adapt to market changes, meet consumer demand promptly, streamline inventory management and establish effective partnerships by attaining SCA (Chen, 2019).…”