Realizing public values in the co-production of public services: the effect of efficacy and trust on coping with public values conflicts

Jaspers, Sylke; Steen, Trui

doi:10.1080/10967494.2022.2032504

Cited by 5 publications

(7 citation statements)

References 89 publications

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“…, 2014). Thus, this study adds to the existing literature on coping behavior and co-production (Aschhoff and Vogel, 2018; Jaspers and Steen, 2019, 2020, 2021, 2022). First, it highlights the significance of interpretation and coping strategies to enable true implementation of co-production as a way of working in practice.…”

Section: Discussionmentioning

confidence: 92%

“…The argument is that the success of co-production relies heavily on the translation efforts of street-level professionals, who bridge the gap between organizational goals and everyday practices (McMullin, 2023), and between potential and actual performances (Brix, 2021). But street-level professionals' willingness to engage in co-production and their ability to handle conflicts arising from co-production implementation remain understudied (Agger and Tortzen, 2022; Jasper and Steen, 2019, 2022).…”

Section: Introductionmentioning

confidence: 99%

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Sustainable implementation of co-production: exploring conflicts and coping behavior employed by street-level professionals

Mortensen

2023

IJPSM

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PurposeThis study explores how street-level professionals translate and implement a co-production strategy, formulated by top management, in their professional practices, focusing on conflicts that arise during this process and the effectiveness of the coping strategies employed by these professionals to manage them.Design/methodology/approachThis paper is based on a lower-level inquiry into three care services in Denmark. It adopted the translation perspective in organizational research to analyze the consequences of street-level professionals' translation choices. Data were collected through interviews and observations.FindingsThis study found that street-level professionals' translation choices contribute to conflicts of varying forms and extents. The finding suggests that the way conflicts are managed makes the difference between the actual organizational change and the more symbolic acceptance of co-production.Originality/valueThis study contributes to discourses on challenges in co-production implementation by deepening knowledge about the role of coping behavior and translation in sustainable implementation of co-production.

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Section: Discussionmentioning

confidence: 92%

Section: Introductionmentioning

confidence: 99%

Sustainable implementation of co-production: exploring conflicts and coping behavior employed by street-level professionals

Mortensen

2023

IJPSM

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“…Recent literature highlights the importance of codevelopment initiatives between citizens and governments (van Helden and Reichard, 2019;Cohen and Karatzimas, 2022). It is expected that such initiatives would attract citizens' interest in common matters and increase participation (Thomsen and Jakobsen, 2015;Jaspers and Steen, 2022) which is clearly interrelated with citizens' sense of belonging. The sense of belonging motivates them to interact with society, while the interaction and the participation might further ignite their sense of belonging (Hagerty et al, 1996;Perkins and Long, 2002).…”

Section: The Questionnairementioning

confidence: 99%

“…For instance, citizen participation in urban regeneration is a co-production process that improves citizens' sense of belonging (Wu and Xiong, 2022), while the satisfaction from the participation goes beyond any type of extrinsic reward (Postigo, 2009;Sajeva, 2014). In this realm, governments are supposed to be seeking ways to enhance citizens' involvement in coproduction initiatives (Thomsen and Jakobsen, 2015), aiming at better realizing public values such as improved service quality (Jaspers and Steen, 2022). This can be done by e-participatory platforms that improve the participation of citizens (Secinaro et al, 2022).…”

Section: Sense Of Belonging Participation and Co-creationmentioning

confidence: 99%

Users in preparers' shoes: mobilizing the sense of belonging in popular report development in local governments

Cohen,

Karatzimas

2023

JPBAFM

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PurposeThe scope of this study is to explore informed citizens' engagement in the development of real municipalities' popular reports. For this purpose, an exploratory experiment is performed where potential users of popular reports with certain accounting skills (i.e. groups of undergraduate accounting students) act as preparers of these reports.Design/methodology/approachThe study uses insights from the sense of belonging theory in an ambivalent way: to explain citizens' interest in popular reports and to consider popular reports as an impetus triggering citizens' sense of belonging. By content-analyzing the reports developed and taking stock of the students' perceptions on aspects of popular reports, a template for a popular report for local governments is synthesized. Further, by comparing the study findings with theoretical recommendations and popular reporting practices, the authors offer insights on the content and layout of popular reports which is expected to enhance the sense of belonging of citizens within their city.FindingsThe undergraduate students while relying on earlier examples and existing models have created their own reports in which they have used financial and non-financial information indicating the significance of both types of information for citizens. The evidenced heterogeneity in the developed reports is expected to be the effect of the sense of belonging. Moreover, the study reveals citizens' positive stance toward the adoption of co-development and co-creation approaches in the design of popular reports by citizen groups and municipal authorities which is consistent with a sense of belonging mobilization.Originality/valueThis study adds to the literature on the content and characteristics of popular reports by giving voice to the citizens themselves through an exploratory experiment that permits the sense of belonging to take effect.

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“…Here, we follow Moore (2013, p. 469) in understanding public value in the narrowest sense as "public policy commitments to use governmental assets to achieve particular purposes" [38]. It may also be understood as providers of public services seeking to find ways of articulating and meeting the needs of their citizens, for example care needs [39,40]. Ultimately, public service delivery is about outcomes in terms of the value that is created for service users and society.…”

Section: Public Valuementioning

confidence: 99%

Configurations of Care Work: Fragile Partnerships in the Co-Production of Long-Term Care Services

Tingvold,

Olsvold

2023

Societies

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Over the last decade, authorities in several Western countries have stated their ambitions to increase the share of volunteers contributing alongside professionals in the future long-term care (LTC) sector, but the introduction of volunteers as co-producers of care services is sparsely investigated. This article is based on an empirical case study in Norway and investigates how co-production is translated into practice in diverse settings. Our findings demonstrate that understandings of voluntary work were fragmented. Co-production appears as a fragile partnership with an unclear understanding of the roles, expectations, and opportunities among the various parties who had different purposes/agendas and limited knowledge. To successfully provide added value in coproducing care, agents need to understand the whole picture and context, and build a common understanding of ‘why’ coproduce.

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Realizing public values in the co-production of public services: the effect of efficacy and trust on coping with public values conflicts

Cited by 5 publications

References 89 publications

Sustainable implementation of co-production: exploring conflicts and coping behavior employed by street-level professionals

Sustainable implementation of co-production: exploring conflicts and coping behavior employed by street-level professionals

Users in preparers' shoes: mobilizing the sense of belonging in popular report development in local governments

Configurations of Care Work: Fragile Partnerships in the Co-Production of Long-Term Care Services

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