“…The e-learning industry may be profoundly influenced by the implementation of natural language processing and artificial intelligence methods, such as chatbots, automated correctors, and scoring systems. In [9], the authors discuss how to effectively integrate such technologies into the business environment; this requires not only the development of a predictive model with high performance, but also the following: (i) an exhaustive examination of the task at hand, (ii) a systematic approach to gathering data, and (iii) an empirical assessment of its practical applicability. Furthermore, it is critical to construct a comprehensive IT infrastructure that establishes connections between the AI system, the organization's database, human employees, users, and more.…”