(Re)presenting ‘order’ online: the construction of police presentational strategies on social media

Bullock, Karen

doi:10.1080/10439463.2016.1177529

Cited by 49 publications

(30 citation statements)

References 38 publications

(25 reference statements)

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“…We were particularly interested in the public social media accounts operated by police services (i.e., the official social media accounts associated with the police service) as opposed to the accounts of individual officers or clandestine accounts used in police investigations. Therefore, this article adds to the limited literature (e.g., Bullock, 2018a) that has begun to examine police services' perspectives on their social media use across a range of police services. More specifically, the research questions guiding our research were 'what do police services personnel operating police services' official public social media accounts perceive to be the purpose of these accounts?'…”

Section: Introductionmentioning

confidence: 99%

Communicating with purpose: Image work, social media, and policing

O’Connor

Zaidi

2020

The Police Journal

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Police services have substantially increased their use of social media in everyday police work. Few researchers have directly asked police services about the purpose their social media accounts serve. Through in-depth interviews conducted with police personnel overseeing police services’ social media sites in Canada, this article examines the reasons provided by police services for creating and operating their social media sites. We argue that the police utilize social media to communicate an image of police that demonstrates effectiveness and an openness to engaging with the public. We also explore the challenges that come with this type of image work.

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Section: Introductionmentioning

confidence: 99%

Communicating with purpose: Image work, social media, and policing

O’Connor

Zaidi

2020

The Police Journal

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“…Notwithstanding the potential of Goffman's proposal for the analysis of an increasingly digital world (Vigmo & Lantz-Andersson, 2014;Leigh, 2017;Bullock, 2018;Portillo, Rudes, Viglione, & Nelson, 2013;Cho et al, 2016), there seems to be a greater plasticity in the presentation of the self in an online context, in a more fluid identity (Hanusch, 2017;Leaver & Highfield, 2018;Lyons, 2018), in which the professional, social and personal dimensions can be combined (Hanusch, 2017).…”

Section: Resultsmentioning

confidence: 99%

Goffman’s Backstage Revisited: Conceptual Relevance in Contemporary Social Interactions

Serpa¹,

Ferreira²

2018

IJSSS

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Goffman’s analytical proposal for the interpretation of situations of interaction was, according to the author himself, expressly formulated for face-to-face situations with the actors physically present. This conceptual paper aims to analyse some highlights specifically about backstage – its conceptual meaning and its potential heuristic relevance for the interpretation of social interactions in the contemporary world. For this purpose, a documentary selection geared by the concept of backstage was carried out, which allows considering that the sociological understanding of the interactions that take place in an online context could be deepened with an enhancement of Goffman’s theory considering that there is a tendency to a greater plasticity in the presentation of the self in this type of interactions with a greater identity flow.

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“…Social media is also employed for expressive purposes and provides an ideal setting for the police to present their organizational selves. In an era where public support is determined as much by policing's mediated representation as objective reality (Beckett, 1994;O'Malley, 2010;Reiner, 2013), police organizations have devoted considerable resources to "image work" (Mawby, 2013) and "presentational strategies" (Bullock, 2016;Manning, 1978;Schneider, 2016). Evinced in the hiring of media liaisons, public relations officers, and corporate image specialists, the police are deeply invested in influencing public audiences and press coverage (Goldsmith, 2015;Motschall & Cao, 2002).…”

Section: Social Media and Organizational Communicationmentioning

confidence: 99%

Social media and policing: A review of recent research

Walsh

O’Connor

2018

Sociology Compass

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Studies of social media's impact on policing have emerged in several disciplines, including criminology, sociology, and communications. Despite their insight, there is no unified body of knowledge regarding this relationship. In an attempt to synthesize extant work, bring coherence to the field, and orient future scholarship, this article summarizes research on social media's implications for practices and perceptions of order maintenance. It does so by identifying how social media's technical affordances empower and constrain police services. By offering new opportunities for surveillance, risk communication, and impression management, emergent technologies augment the police's control of their public visibility and that of the social world. However, they also provide unprecedented capacities to monitor the police and expose, circulate, and mobilize around perceived injustice, whether brutality, racial profiling, or other forms of indiscretion. Considering these issues promises to enhance knowledge on contemporary directions in social control, organizational communication, inequality, and collective action. Suggestions for future research are also explored.

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(Re)presenting ‘order’ online: the construction of police presentational strategies on social media

Cited by 49 publications

References 38 publications

Communicating with purpose: Image work, social media, and policing

Communicating with purpose: Image work, social media, and policing

Goffman’s Backstage Revisited: Conceptual Relevance in Contemporary Social Interactions

Social media and policing: A review of recent research

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