“…A mediator helps disputants come to agreement without imposing a settlement on them by controlling how the parties interact (Bazerman & Neale, 1992; Elangovan, 1999; Gewurz, 2001). The mediator is (ideally) an impartial third party (Bush, 1996), who is trusted by both parties (Goldberg, 2005), and who facilitates communication and understanding to help the conflict parties find a solution that they can both agree upon (Gewurz, 2001). The success of mediation is usually measured by the perception of this success by the parties involved and their satisfaction with the settlement of the dispute (Lewicki, Weiss, & Lewin, 1992).…”