Abstract:During the COVID-19 pandemic, usability practitioners and researchers had to find new approaches to product testing. In-person, contact-intensive product testing became a safety concern, resulting in the need for more remote testing practices. An underexplored and promising method to capture subjective usability measures is Watching Others Using Video, wherein users rate a product after watching videos of others using it. This can have broad application, but previous research found this method yields positivel… Show more
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