Rapport expressed through nonverbal behavior

Harrigan, Jinni A.; Oxman, Thomas E.; Rosenthal, Robert

doi:10.1007/bf00987141

Cited by 101 publications

(67 citation statements)

References 25 publications

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“…Specific behaviors have been associated with perceptions and ratings of providers. Eye contact, for example, has been related to higher ratings of counselor respect and genuineness (Kelly & True, 1980), empathic qualities (Hasse & Tepper, 1972;Seay & Altekruse, 1979;Tepper & Hasse, 1978;Timpton & Rymer, 1978), and overall ratings of positivity (Harrigan, Oxman, & Rosenthal, 1981); therapist nodding appears to be associated with clients' feelings of support and accomplishment (Hill & Stephany, 1990) and other positive consequences (D'Augelli, 1974;Harrigan & Rosenthal, 1983;LaCrosse, 1975); and body position has been related to more favorable ratings of counselors (Fretz, Corn, Tuemmler, & Bellet, 1979;Harrigan & Rosenthal, 1983;Harrigan et al, 1985;Hasse & Tepper, 1972;Hermansson, Webster, & McFarland, 1988;Tepper & Hasse, 1978) and to counselors' warmth and empathy ratings (Smith-Hanen, 1977). Given the importance of these provider behaviors to clients' perceptions and satisfaction, it seems important to further investigate them in relation to elderly patients.…”

Section: Thin-slice Judgments Of Nonverbal Behaviorsmentioning

confidence: 99%

Physical therapists' nonverbal communication predicts geriatric patients' health outcomes.

Ambady¹,

Koo²,

Rosenthal³

et al. 2002

Psychology and Aging

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189

116

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Two studies explored the link between health care providers' patterns of nonverbal communication and therapeutic efficacy. In Study 1, physical therapists were videotaped during a session with a client. Brief samples of therapists' nonverbal behavior were rated by naive judges. Judges' ratings were then correlated with clients' physical, cognitive, and psychological functioning at admission, at discharge, and at 3 months following discharge. Therapists' distancing behavior was strongly correlated with short-and long-term decreases in their clients' physical and cognitive functioning. Distancing was expressed through a pattern of not smiling and looking away from the client. In contrast, facial expressiveness, as revealed through smiling, nodding, and frowning, was associated with short-and long-term improvements in functioning. In Study 2, elderly subjects perceived distancing behaviors of therapists more negatively than positive behaviors.

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Section: Thin-slice Judgments Of Nonverbal Behaviorsmentioning

confidence: 99%

Physical therapists' nonverbal communication predicts geriatric patients' health outcomes.

Ambady¹,

Koo²,

Rosenthal³

et al. 2002

Psychology and Aging

Self Cite

189

116

View full text Add to dashboard Cite

show abstract

“…For example, Bensing's study [35] showed that nonverbal affective behaviors seem to be the most important factors that influence the satisfaction of the patient with the clinician, and nonverbal attention (operationalized as clinician gaze at patient) was the strongest indicator for that. Patients' perceptions of the clinician in terms of empathy, interest, and warmth are associated with whether the clinician faced to the patient directly, made a moderate level of eye contact, and maintained an arm posture that indicates readiness to act [36]. Certain nonverbal behaviors including touching, forward lean, and body orientation were associated with higher patient satisfaction.…”

Section: Nonverbal Behavior In Clinician Patient Interactionmentioning

confidence: 95%

An Intervention Study of Clinician-Patient Nonverbal Interactions and Patient Perceptions of Visits

Montague¹

2018

J Healthc Commun

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The aim of this study is to characterize the effects of specific clinician nonverbal behaviors on patient nonverbal interaction and perceptions of clinicians. A randomized controlled trial was conducted to evaluate the effects of clinician training on improving patient perceptions of the clinical visit. Two hundred and seventy one patients saw clinicians that they had no prior relationship with for cold symptoms. The clinicians were trained to interact with patients in either "standard" (type A) or "enhanced" (type B) mode as expressly defined by this study. They were randomly assigned to interact with the patient in one of these two conditions. In the enhanced condition, clinicians made efforts to create rapport by patient-oriented talk and positive nonverbal behaviors such as making eye contact. The encounters were videotaped and the nonverbal interactions were analyzed. The results of this study show that the training of enhanced behaviors was successful in increasing the clinicians' amount of specific positive nonverbal behaviors in the encounter. Additionally, when clinicians engaged in certain culturally recommended rapportbuilding nonverbal interactions such as, but not limited to, eye contact, they were able to positively influence patient nonverbal behaviors and patient perceptions of clinicians. Results of this study could be used to develop training for physicians and to determine how technologies should be designed to facilitate positive interpersonal interactions in health encounters. If eye contact is important to rapportbuilding and ultimately to improved health outcomes, then technologies should support and not impede such nonverbal cues.

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“…To answer this question, movement and postural parameters, described as potentially relevant to the impression dimensions under investigation were extracted from the data protocols underlying our animations (see Dovidio & Ellyson, 1982;Dovidio et al, 1988;Fehr & Exline, 1987;Hall, Coates, & LeBeau, 2005;Harrigan, Oxman, & Rosenthal, 1985;Matsumoto & Kudoh, 1987;Schwartz, Tesser, & Powell, 1982) focusing on: (1) the orientation towards the partner (head rotation as mean angular deviation from direct eye line), (2) the vertical head position (mean angular up-down shift of the head), (3) the openness (mean distance between both hands and elbows as well as between both feet and knees), (4) the expansivity of extremities (mean distance of hands and elbows from chest plus distance between feet and knees from hips) and (5) the overall movement activity (time spent in motion as percentage of observation time any movement activity was observed).…”

Section: Predicting Dominance and Evaluation By Nonverbal Behaviormentioning

confidence: 99%

The others: Universals and cultural specificities in the perception of status and dominance from nonverbal behavior

Bente

Leuschner

Issa

et al. 2010

Consciousness and Cognition

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Rapport expressed through nonverbal behavior

Cited by 101 publications

References 25 publications

Physical therapists' nonverbal communication predicts geriatric patients' health outcomes.

Physical therapists' nonverbal communication predicts geriatric patients' health outcomes.

An Intervention Study of Clinician-Patient Nonverbal Interactions and Patient Perceptions of Visits

The others: Universals and cultural specificities in the perception of status and dominance from nonverbal behavior

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