2021
DOI: 10.12688/hrbopenres.13149.2
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Rapid response and learning for later: establishing high quality information networks and evaluation frameworks for the National Ambulance Service response to COVID-19 – the ENCORE COVID Project Protocol

Abstract: Background: The National Ambulance Service (NAS) is at the forefront of Ireland’s response to the COVID-19 pandemic. As directed in Ireland’s National Action Plan, NAS significantly expanded prehospital services, including provision of a novel COVID-19 testing service. Additionally, other health services rely on NAS’s capacity to assess, transport and/or treat COVID-19 patients. In a climate of innovation and adaptation, NAS needs to learn from international ambulance services and share experience. Evaluation … Show more

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Cited by 5 publications
(9 citation statements)
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“…41 In Ireland, NAS regularly distributed newsletters to staff summarising the latest COVID-19 literature and established a COVID-19 information-sharing network with international EMS representatives. 17 Finally, a seventh QI driver was identified in this study: ICT for quality. Specifically ICT that has been designed to manage a pandemic, including processing large case numbers during waves and tracking cases across different databases and systems, is required to optimise efficiency and minimise errors.…”
Section: Discussionmentioning
confidence: 97%
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“…41 In Ireland, NAS regularly distributed newsletters to staff summarising the latest COVID-19 literature and established a COVID-19 information-sharing network with international EMS representatives. 17 Finally, a seventh QI driver was identified in this study: ICT for quality. Specifically ICT that has been designed to manage a pandemic, including processing large case numbers during waves and tracking cases across different databases and systems, is required to optimise efficiency and minimise errors.…”
Section: Discussionmentioning
confidence: 97%
“… 20 The full protocol of this evaluation was published prior to the present qualitative study being conducted. 17 The qualitative method used in this study was the semi-structured, individual interview. This technique entails a discussion between a researcher and a participant that is guided by a flexible interview schedule comprising a shortlist of opening questions and a range of potential follow-up questions and probes.…”
Section: Methodsmentioning
confidence: 99%
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