“…Cost of poor quality (Amrina & Yusof, 2011;Asif & Singh, 2017;Besseris, 2021;Digalwar & Metri, 2004;Ghalayini, Noble & Crowe, 1997;Mabunda, 2019;Mackelprang & Nair, 2010;Ojha, 2015;Santos & Tontini, 2018;Shivajee, Singh & Rastogi, 2019) Cost of labor (Amrina & Yusof, 2011;Digalwar & Metri, 2004;Ghalayini et al, 1997;Kamble, Gunasekaran & Dhone, 2020;Nawanir, Lim & Othman, 2016;Neely, Gregory & Platts, 2005;Santos & Tontini, 2018;Shivajee et al, 2019;Thomas, 2016).…”