Ranking the Most Important Attributes of using Google Classroom in online teaching for Albanian Universities: A Fuzzy AHP Method with Triangular Fuzzy Numbers and Trapezoidal Fuzzy Numbers

Abstract

This paper has conducted the study of the impact and effectiveness of Google Classroom in online teaching and learning. Based on the unified theory of acceptance and use of technology (UTAUT2), the first aim was to rank the 8 constructs namely: Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, Hedonic Motivation, Habit, Behavioral Intention, and the last Use Behavior. Each of the constructs have their respective questions due to the questionnaire formed from the UTAUT2 theory. To evaluate the use of Google Classroom, have been analyzed the feedbacks from every participant based on a 5-likert scale output. Secondly, was completed the rank of the questions based on the most preferred 5-likert scale options. The method proposed for the purposes of this study were fuzzy AHP with triangular fuzzy numbers (TFN) and trapezoidal fuzzy numbers (TpFN). The results suggested that the most preferred construct by fuzzy with TFN numbers was the Behavioral Intention while the least preferred was the Effort Expectancy, whereas for fuzzy TpFN the most preferred construct was the Social Influence and the least preferred was the Effort Expectancy. Based on the questionnaire, the rank resulted to be the same with both methods for the most preferred question and the least important one, that were respectively from Use Behavior construct, and from Performance Expectancy construct, while the ranked questions of other constructs differed slightly with both methods. These results showed that both methods produced the same rank for the 5likert scale options, where "Agree" option was the more important from the 5-likert scale options and "Strongly disagree" option was less important. From these findings was concluded that these changes in ranking were due to the different defuzzification methods that were used for both types of fuzzy numbers.

Analysis and Evaluation of Factors Affecting the Use of Google Classroom in Albania: A Partial Least Squares Structural Equation Modelling Approach

“…FC indicates the confidence degree in technical support when using Google Classroom. HM defines the satisfaction of using Google Classroom in relation to traditional learning [8].…”