Purpose: Our work is the first documentation, in real time, of workflow in a general genetics department including data on patient care, research, and other activities for both clinical geneticists and genetic counselors. Methods:All physician geneticists and genetic counselors in the medical genetics department used an electronic tool to record their activities in 15 minute increments during clinic hours, evenings, and weekends over a 10-week period.Results: The average work week was 54.1 hours for physicians and 43.5 hours for genetic counselors. During clinic hours physicians spent about one-fourth of their time on direct patient care, one-fourth on other patient-related activities, one-fourth on research unrelated to individual patient care, and the remaining fourth on all other activities. However, after hours and on weekends they spent most of their time on research. Genetic counselors spent half of their time on patient-related activities, one-fourth on direct patient care, and the remainder on all other activities. The total professional time averaged 7 hours per new patient and 3.5 hours per follow-up with nearly 60% of this time devoted to patient-related activities. Conclusions: The labor intensive nature of clinical genetics, the large amount of time devoted to patient-related activities, and continuing limitations on billing by genetic counselors all contribute to the financial challenges faced by genetics departments. Genet Med 2008:10(9):699 -706.
Key Words: clinical genetics services, workforce, workflow, time study, reimbursement, genetic counselingProvision of medical genetics services is a time and labor intensive activity. 1,2 The detailed three generation pedigree not only takes far longer than the standard family history screening in primary care (which adds an average of only 3 min to a primary care visit 3 ), but frequently must be supplemented by acquisition and review of medical records of affected relatives, examination of parents and other relatives (who don't usually have their own appointments), and the review of family photographs when affected relatives are unavailable. Because of the complexity of modern genetic knowledge and the need to discuss implications for multiple family members, face-to-face genetic counseling is time-consuming. The ordering, insurance preauthorization, and follow-up of increasingly complex laboratory tests, literature review for rare diagnoses, and documentation of the visit (which is more extensive than in most disciplines due to the need to educate referring providers about rare disorders), as well as writing and reviewing of detailed summary letters for the family also contribute to the work of genetic counseling. Although some of these challenges exist in other fields, genetics remains unique in terms of dependence on family information. Furthermore, because most genetic disorders are rare, time savings through standardization of protocols, documentation tools, and patient education materials are rarely applicable. Rapid advances in genetic knowledge...