Raising Competitiveness for Tourist Destinations through Information Technologies within the Newest Tourism Action Framework Proposed by the European Commission

Iunius, Ray F.; Cismaru, Laura; Foriş, Diana

doi:10.3390/su70912891

Cited by 31 publications

(22 citation statements)

References 19 publications

(31 reference statements)

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“…Although most writers of yesteryears did not focus on the role that BI plays or has played in the tourism industry, the few who did were largely concerned with how BI can enhance tourism destination competitiveness. The majority of this research on how BI enhanced country destination competitiveness was done in Europe (Barbosa et al, 2010;du Plessis et al, 2014;Iunius et al, 2015;Ritchie and Crouch, 2010). Writers like Fuchs et al (2013Fuchs et al ( , 2014) laid a critical foundation for research on use of BI in the tourism industry.…”

Section: Bi Use In Tourism For High Competitivenessmentioning

confidence: 99%

Enhancing competitiveness in the tourism industry through the use of business intelligence: a literature review

Nyanga

Pansiri

Chatibura

2019

JTF

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Purpose The purpose of this paper is to demonstrate the relevance of business intelligence (BI) in businesses in general and tourism firms in particular. BI has been hailed as an innovation that can propel businesses that adopt the system to high productivity and efficiency. This paper confirms that view but further adds that BI also enhances a business’s competitiveness. Design/methodology/approach This paper reviews literature on the use of BI in tourism. Although current literature is largely fragmented, focusing on BI, the tourism industry and the notion of competitiveness separately, this paper makes an attempt to bring the three sub-themes in the same study and highlights their interconnectedness. The study adopts two environmental analysis models to better analyze this matter. First is the environmental analysis model as based on Downes’s modification of Porter’s five forces framework. The second model used is the resource-based view approach to business environmental analysis. Findings This paper affirms that the tourism industry is one of those industries that continue to benefit from the advantages that come with the adoption of a BI system. Literature shows that the tourism industry was one of those that first adopted BI in order to benefit from the benefits that come with its adoption. Such advantages include flexible and user friendly tourists’ data capture, storage, retrieval, processing and analytical capabilities. Research limitations/implications This was a largely literature review-based study. There is, therefore, room for strengthening its findings by conducting field work and mixed methods research for more robust results. Practical implications This study will surely benefit the tourism industry and business in general from its highly favorable conclusions to the benefits that come with the adoption of a BI system. It can also be used as a reference in to the tourism field, especially aggregating important concepts and literature that can help future practical studies. Social implications Society will also benefit from this study in terms of the new knowledge that has been generated. Members of society will then be in a position to demand products and services that are a result of innovation and informed decision making. Originality/value Although this paper is largely based on literature, the conclusions reached are those of the authors. A close assessment of the literature in BI and the tourism industry was done, resulting in the conclusions reached by the authors.

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Section: Bi Use In Tourism For High Competitivenessmentioning

confidence: 99%

Enhancing competitiveness in the tourism industry through the use of business intelligence: a literature review

Nyanga

Pansiri

Chatibura

2019

JTF

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“…The importance of sustainability in tourism was also recently underlined by the World Economic Forum [22] in its report regarding the performance of world tourism destinations, where it was established that a destination that does not develop in a sustainable way cannot be considered to be a competitive destination [23]. This suggests the need for adoption of investigative frameworks characterized by cross-disciplinary theoretical perspectives and resulting from the integration of consolidated and emerging theories and approaches in the fields of business management, IT management, tourism management, sustainable regional development.…”

Section: Introductionmentioning

confidence: 99%

Open Innovation and Social Big Data for Sustainability: Evidence from the Tourism Industry

et al. 2018

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This paper aims to contribute to the debate on Open Innovation in the age of Big Data by shedding new light on the role that social networks can play as enabling platforms for tourists’ involvement and sources for the creation and management of valuable knowledge assets. The huge amount of data generated on social media by tourists related to their travel experiences can be a valid source of open innovation. To achieve this aim, this paper presents evidence of a digital tourism experience, through a longitudinal case study of a destination in Apulia, a Southern European region. The findings of the study demonstrate how social Big Data could open up innovation processes that could be of support in defining sustainable tourism experiences in a destination.

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“…In Romania, one can note also some contributions that envisage ETIS, such as the ones from Cismaru and Ispas (2015), Cismaru (2015), or Iunius et al (2015) [28][29][30]. However, none of these have particularly detailed the challenges and difficulties related to ETIS implementation in a tourist destination.…”

Section: Literature Reviewmentioning

confidence: 99%

Difficulties and Challenges in Applying the European Tourism Indicators System (ETIS) for Sustainable Tourist Destinations: The Case of Braşov County in the Romanian Carpathians

Tudorache¹,

Simon²,

Frent³

et al. 2017

Sustainability

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Tourist destinations are increasingly coming across multiple social, economic, cultural, and environmental challenges corroborated with a great urgency for sustainable development. In this context, the European Commission has launched in 2013 a unitary system of indicators for sustainable management of tourism destinations, called The European Tourism Indicators System (ETIS). More specifically, ETIS was configured initially with a total of 27 core indicators and 40 additional (optional) indicators. The purpose of this paper is to present the difficulties and challenges encountered in the application of ETIS, having as a case study, the county of Braşov, located almost entirely in the Romanian Carpathians. In this regard, a testing technique has been designed through an innovative Group Decision Support System (GDSS) that is applied to our destination. The results show that the selection of ETIS indicators is a flexible process that must be adequate with the particularities of each destination taking into account both the needs of the stakeholders, the information that is useful to them, and the existence and periodicity of the data available. Also, in some cases, when the available indicators are insufficient, additional indicators have to be introduced, and they must be subsequently adapted to the needs and specifics of the destination.

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Raising Competitiveness for Tourist Destinations through Information Technologies within the Newest Tourism Action Framework Proposed by the European Commission

Cited by 31 publications

References 19 publications

Enhancing competitiveness in the tourism industry through the use of business intelligence: a literature review

Enhancing competitiveness in the tourism industry through the use of business intelligence: a literature review

Open Innovation and Social Big Data for Sustainability: Evidence from the Tourism Industry

Difficulties and Challenges in Applying the European Tourism Indicators System (ETIS) for Sustainable Tourist Destinations: The Case of Braşov County in the Romanian Carpathians

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