“…However, in the PT sector, as with any other industry, the management practices not only shape effectiveness levels but also the external environment in which the respective organizations operate. The exogenous or external variables are the variables that may influence the execution and effectiveness results of PT operations but without being under the direct control of the respective PT agencies [13][14][15]. Variables such as the type of service area [16], type of ownership [17,18], structure of PT network [12,17,19], population density [20][21][22] and traffic congestion [17,23] are only some of the external variables that scholars have discussed regarding their influence on PT performance (effectiveness is the one of the two basic elements of PT performance, the other being efficiency [4,5]).…”