“…Societies are struggling with issues of diversity and social injustice across domains, including in retail, health, and financial markets (Blackwell, Kramer, Vaidyanathan, Iyer, & Kirschenbaum, 2017; Turner, 2018). There is renewed academic and practical interest in social justice dimensions of diversity, which is reflected in the marketing literature by considerations of how strategies and tactics contribute to equitable consumer experiences and outcomes (Demangeot et al, 2018; Dobscha & Høngsmark-Knudsen, 2019; Garrett-Walker et al, 2018; Grier et al, 2019; Johnson, Thomas, Harrison, & Grier, 2019). Industry research similarly demonstrates that a growing number of highly regarded companies “known for their hard-nosed approach to business—such as Gap Inc., PayPal, and Cigna—have found new sources of growth and profit by driving equitable outcomes for employees, customers, and communities of color” (Blackwell et al, 2017, p. 2).…”