QUOTE-HIV: an instrument for assessing quality of HIV care from the patients' perspective

Hekkink, C. F.; Sixma, H.; Wigersma, L; Yzermans, C. Joris; Meer, J.T.M. van der; Bindels, Patrick J E; Brinkman, Kees; Danner, Sven A.

doi:10.1136/qhc.12.3.188

Cited by 56 publications

(73 citation statements)

References 19 publications

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“…If health care organizations succeed in making these needs and expectations more explicit, they are more able to take into account the patients' perspective in their health care policy. Several instruments to measure the patients' perspective on quality of care have been developed for specific patient groups, such as people with asthma and COPD, rheumatic disorders, HIV and older people living at home (Groenewegen, Kerssens, Sixma, Eijk van der, & Boerma, 2005;Hekkink et al, 2003;Rupp et al, 2005;Sixma, Campen van, Kerssens, & Peters, 2000;Van Campen, Sixma, Kerssens, & Peters, 1997;Van Campen, Sixma, Kerssens, Peters, & Rasker, 1998). However, to date, relatively little is known about the experiences of people with dementia in relation to quality of care.…”

Section: Introductionmentioning

confidence: 99%

How to evaluate quality of care from the perspective of people with dementia: An overview of the literature

et al. 2010

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This article reviews the literature on the inclusion of the perspective of people with dementia when evaluating quality of care. The few identified relevant studies suggest that there is consensus that people with mild to moderate dementia are able to talk about their experiences with care with clarity and insight. A minimum level of orientation to place, attention and language skills in the person with dementia are important for a successful subjective evaluation. On the basis of the relevant literature, we additionally formulated practical guidelines useful when one aims to collect information with interviewing, self-administered questionnaires, or focus groups from people with dementia to assess quality of care. In people with mild to moderate dementia, assessment of quality of care can best be done by individual interviewing and focus groups. Further research is needed to ascertain what people with dementia find important in relation to quality of care.

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Section: Introductionmentioning

confidence: 99%

How to evaluate quality of care from the perspective of people with dementia: An overview of the literature

et al. 2010

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“…Su diseño se basó en instrumentos de estudios previos, QUOTE-HIV y SERVQUAL (8,9). Constó de más de 50 preguntas dicotómicas, de opción múltiple o abierta, divididas en tres secciones básicas: datos generales, percepción de la atención en el servicio, y calidad de atención relacionada con el TARGA.…”

Section: Materials Y Métodosunclassified

“…Sin embargo, la literatura también resalta la utilidad de no sólo medir cuantitativamente esta percepción de los PVVS, pues reconoce la importancia de introducir la metodología cualitativa que permita una mayor precisión de las dimensiones observadas en los diferentes instrumentos (8,17). En el presente estudio se midieron las dimensiones aspectos tangibles, tiempo, trato, descripción del servicio, relación personal de saludpaciente, acceso a información, capacidad resolutiva y tratamiento.…”

Section: "Es Una Oportunidad De Vida Para Nosotros Que Somos Personasunclassified

Percepciones de las personas viviendo con VIHSIDA (PVVS) sobre la calidad de atención relacionada con TARGA.

Llanos-Zavalaga¹,

Pérez²,

Chumbes³

2012

Rev Med Hered

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Objetivos: El presente estudio describe las percepciones que tienen las personas viviendo con VIH-SIDA (PVVS) en relación al cuidado de su salud y la calidad de atención que reciben en torno al tratamiento antiretroviral de gran actividad (TARGA), en los servicios de un hospital nacional limeño. Materiales y métodos: Se realizó un estudio descriptivo cuali-cuantitativo, en el Servicio ETS/VIH-SIDA. Para el estudio cuantitativo se aplicó una encuesta basada en instrumentos previos (Quote-HIV y Servqual), con una muestra aleatoria simple de 85 PVVS. La encuesta tuvo más de 50 preguntas divididas en siete dimensiones: Aspectos tangibles, tiempo, trato, descripción del servicio, relación personal de salud-paciente, acceso a información, capacidad resolutiva, del tratamiento en sí. Para la parte cualitativa, se realizaron 02 grupos focales a PVVS, considerando las siguientes dimensiones: Normatividad e implementación, oferta asistencial, oferta laboratorial, demanda. Resultados: Se obtuvo porcentajes de satisfacción cercanos a 30% para aspectos tangibles, 80% para tiempo, trato, y descripción del servicio, 50% para relación personal de salud-paciente, 75% para acceso a información, 60% para capacidad resolutiva, y 85% para el tratamiento en si. Para el sub-estudio cualitativo se tuvo poco conocimiento sobre la normatividad e implementación, satisfacción intermedia con la oferta asistencial (mayor con recurso humano y menor con infraestructura) y laboratorial, y una gran necesidad de información por parte de la demanda. Conclusiones: Es necesario mantener un compromiso político que garantice la continuidad del TARGA, mejore el acceso, capacidad resolutiva y los equipos multidisciplinarios que se encuentran relacionados con éste tratamiento.

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“…Thus, the quality of health care, from the perspective of the patient, can be defined as the degree to which health services meet the needs of their users, considering the multi-dimensionalities that guarantee such quality, namely courtesy, information, autonomy, competence, continuity of care, costs and accessibility to services (9) . The importance of incorporating the perspective of patients in the elaboration, evaluation and adequacy of health programs has been discussed extensively (10)(11)(12)(13) Nevertheless, it has been observed in practice that there is a lack of instruments that contemplate such concern, especially when one considers the quality of care provided by health professionals to specific groups of individuals, such as PLWHA or have specificities related to their health condition that need to be addressed. In 2003, a group of studies from the University of Amsterdam, Department of General Practice of the Clinical Methods & Public Health Division proposed an instrument (11) to evaluate the quality of care provided to PLWHA from their perspectives: "Quality of Care Through the Patient's Eyes -HIV" (QUOTE-HIV).…”

Section: Introductionmentioning

confidence: 99%

“…The importance of incorporating the perspective of patients in the elaboration, evaluation and adequacy of health programs has been discussed extensively (10)(11)(12)(13) Nevertheless, it has been observed in practice that there is a lack of instruments that contemplate such concern, especially when one considers the quality of care provided by health professionals to specific groups of individuals, such as PLWHA or have specificities related to their health condition that need to be addressed. In 2003, a group of studies from the University of Amsterdam, Department of General Practice of the Clinical Methods & Public Health Division proposed an instrument (11) to evaluate the quality of care provided to PLWHA from their perspectives: "Quality of Care Through the Patient's Eyes -HIV" (QUOTE-HIV). This is a questionnaire published in the English language, which is self-reported and consists of three independent instruments that evaluate the specialist doctor in HIV/AIDS, the general practitioner and the nurse, the latter of these being chosen for the development of the present study.…”

Section: Introductionmentioning

confidence: 99%

Cultural adaptation of Quality Of Care Through The Patient's Eyes -QUOTE-HIV

Lima

Freitas

2018

Rev. Bras. Enferm.

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Objective: to translate and adapt Quality of Care Through the Patient's Eyes -HIV (QUOTE-HIV) for the Brazilian population living with HIV/AIDS. Method: a methodological study, which followed the stages of translation, synthesis, back-translation, evaluation by the committee of experts and pre-test for cultural adaptation of the instrument. Results: the process of translation and cultural adaptation was considered adequate. Evaluation by the expert committee resulted in semantic, structural and grammatical adequacy of the evaluated items. 30 subjects considered the instrument to be easy to understand and suggested minor adjustments in some items. Conclusion: the Brazilian version of QUOTE-HIV has been adapted and validated in relation to its content. However, this is a study that precedes the process of evaluating the psychometric properties of the instrument, the results of which will be presented in a later publication. Descriptors: Translation; Validation Studies; HIV; Acquired Immunodefi ciency Syndrome; Nursing. RESUMO Objetivo: traduzir e adaptar o Quality of Care Through the Patient's Eyes -HIV (QUOTE-HIV) para população brasileira que vive com HIV/aids. Método: estudo do tipo metodológico, que seguiu as etapas de tradução, síntese, retrotradução, avaliação pelo comitê de especialistas e pré-teste para adaptação cultural do instrumento. Resultados: o processo de tradução e adaptação cultural foi considerado adequado. A avaliação pelo comitê de especialistas resultou em adequações semânticas, estruturais e gramaticais dos itens avaliados. Participaram do pré-teste 30 sujeitos que consideraram o instrumento de fácil compreensão e sugeriram pequenas adequações em alguns de seus itens. Conclusão: a versão brasileira do QUOTE-HIV encontra-se adaptada e validada em relação ao seu conteúdo. Contudo, este é um estudo que antecede o processo de avaliação das propriedades psicométricas do instrumento, cujos resultados serão apresentados em publicação posterior. Descritores: Tradução; Estudos de Validação; HIV; Síndrome de Imunodefi ciência Adquirida; Enfermagem. RESUMEN Objetivo: traducir y adaptar el Quality of Care Through the Patient's Eyes -HIV (QUOTE-HIV) para población brasileña que vive con HIV/sida. Método: estudio del tipo metodológico, que siguió las etapas de traducción, síntesis, retro traducción, evaluación por comité de especialistas y pre test para adaptación cultural del instrumento. Resultados: el proceso de traducción y adaptación cultural fue considerado adecuado. La evaluación por comité de especialistas resultó en adecuaciones semánticas, estructurales y gramaticales de los ítems evaluados. Participaron del pre test 30 sujetos que consideraron el instrumento de fácil comprensión y sugirieron pequeñas adecuaciones en algunos de sus ítems. Conclusión: la versión brasileña del QUOTE-HIV se encuentra adaptada y validada con relación a su contenido. Sin embargo, este es un estudio que antecede el proceso de evaluación de las propiedades psicométricas del instrumento, cuyos resultados serán ...

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QUOTE-HIV: an instrument for assessing quality of HIV care from the patients' perspective

Cited by 56 publications

References 19 publications

How to evaluate quality of care from the perspective of people with dementia: An overview of the literature

How to evaluate quality of care from the perspective of people with dementia: An overview of the literature

Percepciones de las personas viviendo con VIHSIDA (PVVS) sobre la calidad de atención relacionada con TARGA.

Cultural adaptation of Quality Of Care Through The Patient's Eyes -QUOTE-HIV

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