Abstract. We study the M θ /G/1/m and M θ /G/1 queuing systems with the function of the random dropping of customers used to ensure the required characteristics of the system. Each arriving packet of customers can be rejected with a probability defined depending on the queue length at the service beginning of each customer. The Laplace transform for the distribution of the number of customers in the system on the busy period is found, the mean duration of the busy period is determined, and formulas for the stationary distribution of the number of customers in the system are derived via the approach based on the idea of Korolyuk's potential method. The obtained results are verified with the help of a simulation model constructed with the assistance of GPSS World tools.Keywords: queuing systems, packet arrival of customers, active queue management, random dropping of customers, busy period, distribution of the number of customers