Questionnaires and Qualitative Feedback Methods to Measure User Experience in Mixed Reality

Abstract

Evaluating the user experience of a software system is an essential final step of every research. Several concepts such as flow, affective state, presences, or immersion exist to measure user experience. Typical measurement techniques analyze physiological data, gameplay data, and questionnaires. Qualitative feedback methods are another approach to collect detailed user insights. In this position paper, we will discuss how we used questionnaires and qualitative feedback methods in previous mixed reality work to measure user experience. We will present several measurement examples, discuss their current limitations, and provide guideline propositions to support comparable mixed reality user experience research in the future. CCS CONCEPTS• Human-centered computing → User studies; Walkthrough evaluations; Usability testing; Mixed / augmented reality; Virtual reality.