¿Qué necesidades de información de salud tienen la ciudadanía y los profesionales? Resultados de un estudio cualitativo

Ruiz-Muñoz, David; Aguado, Hortensia; García-Altés, Anna

doi:10.1016/j.jhqr.2018.01.006

Cited by 1 publication

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“…These included three focus groups held with citizens (26 people), semi-structured interviews with 16 managers, healthcare professionals, communication professionals, and citizens, and a consensus dynamic with 33 opinion leaders. Among other issues, citizens identified their reference health professional as their interlocutor, also regarding related to health information and data regarding the quality of the healthcare system [ 13 ]. At that time, we collaborated with citizens to design the infographic of the project that presented the main yearly results of the healthcare system [ 14 ].…”

Section: Introductionmentioning

confidence: 99%

How should healthcare be reported in Catalonia? Qualitative study with healthcare leaders

García-Altés

Aguado

Guilabert

et al. 2022

BMC Health Serv Res

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Background The Results Centre is the name of a project that, since 2012, has been openly publishing the results of each healthcare centre in Catalonia, with the idea of promoting benchmarking among centres and transparency toward society. As the project evolves, it has become increasingly necessary to adapt its contents and formats. The objective of this study is to identify the preferences and expectations of healthcare leaders regarding the Results Centre. Methods A qualitative study was conducted using the nominal group technique. Five nominal groups were created with the participation of 58 professionals (26 from hospital care, 16 from primary care, and 16 from long-term care centres). The areas of analysis were: (1) what the Results Centre of the future should be like; (2) what information needs should be addressed; and (3) what novelties should be incorporated to stimulate quality improvement. The spontaneity of ideas, intensity of recommendations, and intergroup consistency were analysed. The study was conducted in April 2019. Results The requirements reported by the participants to be met by the Results Centre included: being a tool for benchmarking and strategic decision-making; adjusted and segmented indicators; non-clinical information (patient experience, socio-economic status, etc.); and data accessible to all stakeholders, including citizens. The ideas were consistent across the different levels of care, although the intensity of recommendations varied depending on their content. Conclusions Regional agencies that are accountable for health outcomes should be consistently committed to adapting to the needs of different stakeholders in the health system. This project is an example of how this requirement has been addressed in Catalonia.

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Section: Introductionmentioning

confidence: 99%