Quarantine Hotels: Integration between Hospitality and Healthcare Services to Promote Health Behavior and Quality of Life

Abstract

Objectives: COVID-19 has spread globally and infected millions of people, thereby restricting their movement. Quarantine hotels play an important role in protecting people from COVID-19 and contribute to a better quality of life. The objective of this study was to examine the role of quarantine hotels in providing improved quality of life through both medical and hospitality services under one roof to address the COVID-19 situation in Saudi Arabia. Methods: This study used a quantitative, cross-sectional research design. Data were collected from quarantine hotels in Saudi Arabia using a survey, and analyzed through Partial Least Square (PLS)-Structural Equation Modeling (SEM). Results: Medical service quality, financial savings and convenience had a positive effect on people's attitudes and intention to use quarantine hotels. Similarly, attitude, intention, and hospitality products had a positive effect on health behavior, which favorably affected quality of life. Conclusions: Medical service quality, financial savings, and convenience, as well as hospitality provided by quarantine hotels, have a positive role in promoting health behavior and quality of life.

Study of factors affecting the performance evaluation of Iranian health centers

“…The occurrence of diseases has caused problems for the society and the health system 29-33 . The health system and services include education, prevention, care, screening, outpatient treatment, referral to health centers, and this type of management leads to improving the level of health in the community [34][35][36][37][38][39][40][41] . The results of a study in New Zealand showed that the factor of continuity of care scored higher in the evaluation conducted in health centers 42 .…”

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“… This study showed that timely communication, temporary reduction of working hours, and flexible work schedule are often some of the nonmonetary incentives that hospitals may adopt to increase staff motivation. Healthcare systems must take effective steps to make patients and health workers more satisfied and to improve the level of health services and care [14][15][16][17][18][19].…”