“…Li, Pike and Haniffa, 2008;Kothari, Xu and Short, 2009;Haniffa and Cooke, 2005), we use content analysis to measure the comprehensiveness and quality of disclosed information in banks' annual reports. The rationale for this is that the quality of disclosure is more essential than the quantity (Hasseldine, Salama and Toms, 2005;Toms, 2002). In line with definitions, frameworks and methods employed in the mainstream CSR literature (Gray et al, 1995a(Gray et al, , 1995bHaniffa and Cooke, 2005;Branco and Rodrigues, 2006;Scholtens, 2008;HolderWebb, Cohen, Nath and Wood, 2009), we develop a CSR disclosure measure based on the content of four CSR categories − community involvement, environment, employees, and product and customer service quality − and score the content of information in each of the categories based on the existence and comprehensiveness of information disclosed.…”