Municipal corporations are important components of urban local governance. In India, these are responsible for many services including tax payments by citizens. In today's digital age, e-governance is a step towards effective utilisation of information and communication technology (ICT) for the flow of information between government and its stakeholders, delivery of public e-services and e-participation implementation. The present study proposes a detailed three-level framework municipal website quality assessment index (MWQAI) for assessment of municipal websites of India which may also be used for other developing countries. As a prototype of its use, qualities of seven municipal websites in the state of Madhya Pradesh in India are studied using MWQAI and other assessment instruments. Such a study enables comparative assessment of the websites to appraise their sophistication levels. More importantly, it provides suggestions for upgradation of websites in the context of qualities of information provided, interactions, transactions and citizen-oriented services.Keywords: e-governance; local government; municipal websites; assessment index; MWQAI; municipal website quality assessment index.Reference to this paper should be made as follows: Katare, J. and Banerjee, S.
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J. Katare and S. BanerjeeHe has published research papers in renowned international and national journals. His area of interest is information technology and its applications in various field especially governance and administration.Snigdha Banerjee is a Professor at the School of Statistics, Devi Ahilya University, Indore, India. She has vast experience of teaching and project guidance in statistics and its applications for management, economics, finance, agriculture, modelling, operations research etc. She has delivered many popular lectures on these topics. Her research areas of interest include operations research, design of experiments, bioinformatics and management.