Quantitative determination of maintenance concepts for COTS systems

Hanna, Milad

doi:10.1109/rams.2007.328083

Cited by 1 publication

(1 citation statement)

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“…Finally, Khoo, et al [3] extend Swanson and Beath's [25] Relational Foundation model to incorporate the vendor relationships in an explanation of the impacts that vendor software upgrades have on business and IS stakeholders. Hanna and Martin [29] discuss a model that incorporates vendor-supplied maintenance into a larger Repair Level Analysis, but complain that IS researchers and practitioners have so far failed to embrace such modeling within pure IT systems. In summary, there is too little research into the maintenance of vendorsupplied systems.…”

Section: There Is Too Little Research On the Topicmentioning

confidence: 99%

A Conceptual Investigation of Maintenance Deferral and Implementation: Foundation for a Maintenance Lifecycle Model

Savage

Kautz

Clarke

2017

Complexity in Information Systems Development

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Despite the fact that society and organizations rely heavily on Information Systems (IS) and software, the maintenance of vendor-supplied IS, in particular standard package software has gained little attention within the academic literature. This paper presents a conceptual study of the current state of research concerning the reasons for deferral and performance of vendor-supplied maintenance by the purchasing organization. These reasons have so far neither been investigated together nor from that perspective. Based on a systematic literature review and taking the purchaser's viewpoint, reasons for maintenance deferral and performance are identified from the literature. They build the groundwork and foundation for a Maintenance Lifecycle and Process Model that provides a starting point to research vendor-supplied maintenance from the customer's point of view. Disciplines Business AbstractDespite the fact that society and organizations rely heavily on Information Systems (IS) and software, the maintenance of vendor-supplied IS, in particular standard package software has gained little attention within the academic literature. This paper presents a conceptual study of the current state of research concerning the reasons for deferral and performance of vendorsupplied maintenance by the purchasing organization. These reasons have so far neither been investigated together nor from that perspective. Based on a systematic literature review and taking the purchaser's viewpoint, reasons for maintenance deferral and performance are identified from the literature. They build the groundwork and foundation for a Maintenance Lifecycle and Process Model that provides a starting point to research vendor-supplied maintenance from the customer's point of view.

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Section: There Is Too Little Research On the Topicmentioning

confidence: 99%