Quality of nursing care and nurses’ working environment in Ethiopia: Nurses’ and physicians’ perception

Patients’ perception of quality of nursing care; a tertiary center experience from Ethiopia

“…The result is lower than a recent Ethiopian [35] and Jordanian [29] studies but comparable with a previous Ethiopian study from Jimma [30]. The quality of care was also perceived to be low by health care providers from a study in the same setting [28]. In addition to the different design, instruments and working environment; the difference of the satisfaction rate is likely the reflection of which quality aspects patients regard as most important and also deficient as is patient education in our study [36–39, 28].…”

“…Four of the nursing care components (but not nursing administration) were found to affect patient satisfaction in our study significantly. While it is well documented that nursing administration also affects the quality of care, it is likely to have an indirect effect not easily visible to our clients as the other subscales which are directly observable [28, 29].…”

“…Despite the highest score, however, it was documented as “always” only in a third of cases (33%) which means that even the best performance is far from the patients’ expectation. In a recent study from the same setting, the nurse physician relation was perceived to be the lowest of all parameters by both physicians and nurses in contrary to the patients’ perception [28]. However, the patient perception questionnaire was represented only with a single item and is less exhaustive than the physician and nurse perception questionnaires [20].…”

“…On the other hand, this observation might be reflection of the different understanding of the important quality of care measures among health care providers and receivers. It has also been documented from a recent study that perception of quality of care between physicians and nurses is different [28, 32, 33].…”

Pelayanan Jasa Keperawatan: Tingkat Kepuasan Pasien pada Unit Rawat Inap Rumah Sakit Umum “dr. Slamet” Garut

“…Hal ini akan terkait dengan pelayanan jasa yang diberikan rumah sakit kepada pasiennya. Jika sumber daya tersebut kurang memadai maka harapan pasien akan kebutuhan kesehatannya tidak akan terpuaskan [2]. Namun sebaliknya rumah sakit umum yang dikelola oleh swasta atau pun pihak asing, semua biaya untuk memenuhi kebutuhannya dibebankan kepada para pasien yang telah menggunakan layanan rumah sakit tersebut.…”