Quality of Hospital Care Questionnaire

Is early outpatient satisfaction with substance use disorder care a predictor of early dropout? Results of the SUBUSQOL cohort

“…The EQS-C is a 27-item self-report instrument consisting of 4 dimensions that explore the technical and interpersonal aspects of care. The validity and reliability of the questionnaire were good, meeting both Cronbach's alpha and the intraclass correlation coefficient requirements among outpatients (Gasquet et al, 2004). Research previously established good reproducibility with an intraclass correlation coefficient of 0.68 among substance user outpatients (Royer et al, 2019).…”

“…We assessed the quality of care satisfaction questionnaire in outpatient consultation (EQS-C) to assess early outpatient satisfaction. We mailed the questionnaire 10 days after the first visit (for an early measure at 15 days) to be completed at home because completing the questionnaire at home facilitated completion and to provide more time to consider the consultation when safely back home (Gasquet et al, 2004). We asked participants to complete and return the questionnaire by mail in a prepaid envelope.…”

“…We considered the nonresponse and "does not apply" categories missing data. We computed scores when participants had completed at least half of the items in a dimension, applying the recommendations of the authors who developed the EQS-C (Gasquet et al, 2004). We based the total score and scores for each dimension on the sum of the items.…”