Abstract:
Objective. To understand the perceptions the users have about health care quality received in three health care institutions in the city of Medellin, Colombia.
Methodology. Qualitative approach from the perspective of focused ethnography. Data were obtained through semi structured interviews, non participant observation, field journey and documentary revision. Informed consent from the participants and hospitals authorization was obtained. The participants were 18 users.
Results. Categorie… Show more
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