2012
DOI: 10.1002/meet.14504901075
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Quality of health answers in social Q&A

Abstract: The purpose of the current study is to investigate perceptions regarding the quality of online health answers in social Q&A. The current study differs from previous studies by focusing on the topic of health, comparing the evaluations of users against experts. Three groups of participants – librarians, nurses, and users of Yahoo! Answers – were invited to assess the quality of health answers posted in Yahoo! Answers. Forty participants from each group reviewed a total of 400 health answers, rating them with a … Show more

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Cited by 25 publications
(25 citation statements)
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“…The paper by Oh et al 127 investigates the issue of quality of online health answers in social question answering (QA) systems, considering also source credibility. This paper presents a preliminary user study involving 40 participants who have rated 400 health answers each with a 5-point Likert scale according to 10 evaluation criteria.…”
Section: Health Information Credibility In Social Mediamentioning
confidence: 99%
“…The paper by Oh et al 127 investigates the issue of quality of online health answers in social question answering (QA) systems, considering also source credibility. This paper presents a preliminary user study involving 40 participants who have rated 400 health answers each with a 5-point Likert scale according to 10 evaluation criteria.…”
Section: Health Information Credibility In Social Mediamentioning
confidence: 99%
“…By contrast, information researchers have examined a number of health forums to understand what kind of information is exchanged and how the information is helpful (Ma, Chen, & Xiao, ; Oh, ; Preece & Maloney‐Krichmar, ). Different forums may emphasize information or social support, but information science has tended to focus on the informational aspects, mining content to report on the types of information exchanged, drawing typologies of the information exchanged or examining characteristics, context, or quality of information (Burnett, ; Oh, Yi, & Worrall, ; Stvilia, Mon, & Yi, ; Zhang, ) to the exclusion of social support.…”
Section: Introductionmentioning
confidence: 99%
“…In the late 1990s, the diffusion of the Internet into the public sphere rapidly made it a popular space for general consumers to seek health information (Eysenbach, 2000;Morahan-Martin, 2004). More recently, the development of Web 2.0 technologies led to the emergence of an array of new forms of sources, including online communities, wikis, social Q&A, and social networking sites (SNSs), where consumers not only look for information, but also share personal stories, participate in discussions, and collaboratively construct knowledge (Eysenbach, Powell, Englesakis, Rizo, & Stern, 2004;Laurent & Vickers, 2009;Oh, Yi, & Worrall, 2012). This recent development has made the current health information environment unprecedentedly diverse and complex.…”
Section: Introductionmentioning
confidence: 99%