Quality of Experience (QoE) in the smart cities context: An initial analysis

Ballesteros, Luis Guillermo Martínez; Álvarez, Óscar; Markendahl, Jan

doi:10.1109/isc2.2015.7366222

Cited by 10 publications

(5 citation statements)

References 8 publications

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“…Referring to ISO / IEC 25010, the aforementioned attributes change to functionality suitability, reliability, performance efficiency, and portability. Reference [34] discusses QoE in the context of a smart city. It states that nine QoE factors that are estimated to have an impact on a smart city are usability, personalization, usefulness, transparency, accessibility, effectiveness, efficiency, learnability, and findability.…”

Section: Proof Of Conceptmentioning

confidence: 99%

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A 5-Step Framework for Measuring the Quality of Experience (QoE) of Internet of Things (IoT) Services

Suryanegara

Prasetyo

Andriyanto³

et al. 2019

IEEE Access

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The ultimate benefit of the Internet of Things (IoT) is to improve quality of life by supporting the automation and interconnection of various services; this interconnection includes public facilities in platforms such as smart cities. IoT implementation is believed to improve services and yield additional benefits. However, assessment of how the IoT brings such an experience to users is still a challenge that is not yet standardized. Given that little research has discussed this issue, this paper aims to formulate a framework for measuring the quality of experience (QoE) regarding IoT services on the basis of the Absolute Category Rating with Hidden Reference (ACR-HR) scale, which measures the perception of experience by having the IoT users provide scores for their experiences before and after IoT implementation. The proposed framework consists of 5 steps: setting up the focus of the IoT services and the QoE parameters being assessed, defining users of IoT services, conducting a mean opinion score (MOS) survey of the users, calculating the DMOS (differential MOS) on the basis of the ACR-HR quantitative scale, and finally providing the strategic implications to those who implement the service. To test the proposed framework, we have conducted a proof of concept by measuring the QoE for the IoT services in the Jakarta Smart City platform. Six institutional users operate the IoT for their public services, ranging from fire and rescue brigades to public bus transportation. The results imply that the IoT-based services provide a good experience to institutional users when compared to the state of services without IoT. A strategic implication is that some features of Jakarta Smart City must be evaluated and improved to increase the level of satisfaction of users. To conclude, our framework is sufficiently reliable in measuring the QoE for IoT-based services and can be recommended for use for any other IoT-type service.

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Section: Proof Of Conceptmentioning

confidence: 99%

“…This proof of concept utilizes the studies of [5] and [34], combined with ITU-T Y.2066 standard [35], to formulate the QoE parameters to measure IoT services in Jakarta Smart City. We end up with five core parameters, as listed in Table 4.…”

Section: Proof Of Conceptmentioning

confidence: 99%

A 5-Step Framework for Measuring the Quality of Experience (QoE) of Internet of Things (IoT) Services

Suryanegara

Prasetyo

Andriyanto³

et al. 2019

IEEE Access

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“…Within in the context of User Experience (UX), if such questions are not properly addressed or evaluated during the design phase then poor user experience will result. Consequently, this will have to be compensated for later through extra efforts [14]. Furthermore, a poorly designed interface will generate negative perceptions, frustrations and complaints against the organization responsible for its creation, as explained by Wak [18].…”

Section: Objectives and Hypothesismentioning

confidence: 99%

Having a Smarter City through Digital Urban Interfaces: An Evaluation Method

2019

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This paper appraises a tool developed to evaluate user experiences of urban digital interfaces. The authors propose an evaluation method that uses 14 guidelines to analyze questions pertaining to efficiency, assistance and instructions, content structure, resemblance to reality, feedback interface, visual design, cognitive processes, internationalization, and perceptive access. The proposed tool serves to identify obstacles that once identified can then be tackled and resolved in the design phase. Addressing obstacles in the design phase serves to prevent the creation of inefficient interfaces that would lead to poor user experiences, or, likewise, the rejection of these interfaces by users. To verify the effectiveness of the proposed guidelines in a real-world environment a field study has been conducted in which eight urban interfaces located in different cities and countries were observed. The study reveals the issues typically encountered by users that prevent them from having satisfactory or enjoyable experiences when using digital urban interfaces. The paper concludes by identifying and discussing areas of opportunity for further research and improvements to the proposed guidelines.

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“…Smart Cities aim to create sustainable economic development and high quality of life by excelling in multiple key areas such as government, transportation, environment, healthcare, living, energy. ICT infrastructure and services represent one of the enabling factors for the actual implementation of Smart Cities [4]. In a city, we refer to traditional public services as those services offered to the citizens, such as public transport, healthcare, education, for which the presence of ICT was limited or not necessary.…”

Section: Introductionmentioning

confidence: 99%

“…To the best of author's knowledge, the study in [4] is the first and only one discussing QoE for Smart Cities. The authors provide an initial analysis and indicate some factors related to QoE in the smart city context, i.e., usability, personalization, usefulness, transparency, accessibility, efficiency, learnability and findable.…”

Section: Introductionmentioning

confidence: 99%

Quality of Experience Management of Smart City services

Floris

Porcu

Atzori

2018

2018 Tenth International Conference on Quality of Multimedia Experience (QoMEX)

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This paper investigates the applicability of QoE management on Smart City services. First, we analyze how quality management is implemented for traditional public services (services for which the presence of ICT technologies is limited or not necessary). We then propose a potential framework for the QoE management in Smart City services (traditional public services supported by an important, but not essential, presence of ICT systems), which is based on ICT systems for QoE prediction and management. Finally, we highlight the challenges to be addressed in the near future.

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Quality of Experience (QoE) in the smart cities context: An initial analysis

Cited by 10 publications

References 8 publications

A 5-Step Framework for Measuring the Quality of Experience (QoE) of Internet of Things (IoT) Services

A 5-Step Framework for Measuring the Quality of Experience (QoE) of Internet of Things (IoT) Services

Having a Smarter City through Digital Urban Interfaces: An Evaluation Method

Quality of Experience Management of Smart City services

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