Quality of Experience of Future ICT-based Logistics and Transport Systems

Abstract

Quality of experience (QoE) is a multidimensional concept that has been in the focus of the research community for quite some time, especially after the rapid development of information and communication technology (ICT). It has been examined in many contexts (web, telecommunications, economy, medicine, etc.), for different media types (text, audio, video, augmented/virtual reality, etc.) and systems in various domains. Given that logistics and transport is a potent ICT-based domain for research activity in the future, in order to ease and improve the investigation of QoE in the contexts of logistics and transport, we aim to sum the recommendations and lessons learned for the investigation of QoE on the basis of our existing research. These suggestions cover how to treat the concept of QoE and relate it to other fields, techniques and environments to examine and treat QoE, as well as future technologies that need to be included. We provide insight into how these challenges can affect examination of QoE in logistics and transport and discuss ways to overcome them.