Quality of experience modeling with psychological effect for interactive Web services

Yamazaki, Tatsuya; Miyoshi, Takumi; Eguchi, Masato; Yamori, Kyoko

doi:10.1109/noms.2014.6838398

Cited by 6 publications

(1 citation statement)

References 8 publications

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“…Such abrupt service degradation should be evaluated based on Quality-of-Experience (QoE) instead of QoS. Recently, QoE is focused as a subjective metric to reflect user experience not only for video services [2] but also for Web services [3], cloud services [4], and so on. The generic method for QoE evaluation is Mean Opinion Score (MOS), which is the average of values that subjects assign their individual opinion based on the predefined scale [5].…”

Section: Introductionmentioning

confidence: 99%

Study of relationship between physiological index and quality of experience for video streaming service

2018

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While Quality of Service (QoS) is a service quality indicator that is used as objective evaluation by service providers, Quality of Experience (QoE) is a quality indicator subjectively evaluated by users. However, subjective evaluation of QoE for every service imposes the users a great load. Therefore, it is needed to estimate QoE from a physiological index without every subjective evaluation. In this research, we focus on skin conductance activity (SCA) as a physiological index and develop an experimental scheme to clarify the relationship between QoE and SCA when abrupt playback pause degrades the video quality. As the results of experiment and data analysis, QoE and SCA are correlated differently according to the video categories such as sport and news.

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