Quality of care and emotional support from the inpatient cancer patient’s perspective

Schnittger, Susanne; Götze, Heide; Möbius, Christian; Witzigmann, Helmut; Kortmann, RD; Lehmann, Alan R.; Höckel, Michael; Schwarz, R; Hauss, Johann

doi:10.1007/s00423-009-0489-5

Cited by 43 publications

(34 citation statements)

References 20 publications

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“…The better communication with primary caregivers could be an essential part of perceived social support among older people in Taiwan. This result is consistent with the results of the Singer et al.’s (2009) research, which reported that good communication skill affects patients’ emotional support. Therefore, medical professionals who have good communication skills are perceived as providing emotional support to patients.…”

Section: Discussionsupporting

confidence: 92%

The impact of foreign caregiving on depression among older people in Taiwan: model testing

Chiao

Schepp

2011

Journal of Advanced Nursing

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Section: Discussionsupporting

confidence: 92%

The impact of foreign caregiving on depression among older people in Taiwan: model testing

Chiao

Schepp

2011

Journal of Advanced Nursing

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“…Researchers investigated patients' perspectives on diverse aspects of care service: waiting time [20,21], interaction and interpersonal skills [21,22], professionalism [23,24], occupancy [25], patient preferences and expectations [26,27], coordination of care [22,28], education and information provision [22,29,30], emotional support [31,32], and quality of medical care [33,34].…”

Section: Introductionmentioning

confidence: 99%

Patients’ Perspectives on the Design of Hospital Outpatient Areas

Zhao

Mourshed

2017

Buildings

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There is a growing interest among healthcare managers and designers in moving towards a 'patient-centred' design of health and care facilities by integrating patient perceptions and expectations of the physical environment where care takes place. Increased interests in physical environments can mostly be attributed to our improved understanding of their role in patients' health outcomes and staff productivity. There is a gap in the literature on users' perspectives on physical settings in the context of healthcare. Moreover, the connection of care services with the design of the facility is often overlooked partly due to the lack of evidence. This research was aimed at filling the gap by exploring outpatients' perspectives on design factors related to the areas frequented by them, e.g., hospital waiting areas. A 16-item questionnaire was conducted among randomly selected outpatients in two hospitals in Qingdao, China, with a response rate of 84.3%. Five principal factors were identified: sensory; lighting and thermal; facilities; spatial; and seating design, which agreed with the literature. Non-parametric tests were applied to assess variances in constructed principal dimensions concerning demographic variables. Female outpatients were found to be more perceptive of the 'sensory design' factors than males. The number of previous visits to the hospital was found to be associated with 'spatial' and 'seating design' factors, while respondents' age had an association with 'sensory' and 'seating design' factors. Respondents ranked 'noise' and 'air freshness' and 'cleanliness' as highly important.

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“…Offers were accepted by more than 90% of the approached patients, a rate that far exceeds acceptance rates observed in outpatient samples [3,4,5,6,16,28]. There may be several reasons for this divergence: hospitalised cancer patients have been found to suffer from particularly severe distress [9,10]; bedside counselling means less expenditure of time and effort than appointments at external psycho-oncology services, a point that may be particularly relevant for cancer patients many of whom are frail; and moreover, personal invitations by the counsellors themselves may lower the threshold for counselling.…”

Section: Discussionmentioning

confidence: 99%

“…While a growing body of research has investigated the impact of distress screening in cancer outpatient settings [3,4,5,6,7,8], research on distress screening in cancer inpatients has only just begun. Evidence of particularly high levels of emotional distress [9,10] and high rates of mental disorders [11] in hospitalised cancer patients suggests that distress screening may be especially relevant in an inpatient setting. In an Australian study, distress screening increased inpatient referrals to psychosocial services [12].…”

Section: Introductionmentioning

confidence: 99%

Brief Distress Screening in Clinical Practice: Does it Help to Effectively Allocate Psycho-Oncological Support to Female Cancer Inpatients?

et al. 2014

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Background: The usefulness of distress screening in cancer inpatient settings has rarely been investigated. This study evaluated a brief distress screening of inpatients in a breast cancer centre and a gynaecological cancer centre. Patients and Methods: Hospitalised patients with breast or gynaecological cancers were screened with the Distress Thermometer. Patients who scored above the cut-off, were referred by the medical staff, or self-referred were offered bedside psycho-oncological counselling. Results: Of 125 patients, 68 (54.4%) received an offer of counselling, and 62 patients (49.6%) accepted. Most of the counselling was induced by distress screening. Only 4 (3.2%) patients self-referred to the counselling service. Of the counselled patients, 65.8% stated that they had substantially benefited from psycho-oncological support; only 5.6% of the non-counselled patients indicated that they might have benefited from psycho-oncological support. Conclusion: Almost all patients who will accept and benefit from psycho-oncological counselling can be identified if distress screening is used in conjunction with referrals by physicians and nurses. Distress screening is a worthwhile component in a framework of psycho-oncological support in a cancer inpatient setting. It paves the way to counselling for cancer inpatients who need it and are willing to accept it but hesitate to self-refer to psycho-oncological services.

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Quality of care and emotional support from the inpatient cancer patient’s perspective

Abstract: Emotional support is a crucial part of patient satisfaction and should be provided by several members of the oncological team, especially the patients' physicians. In turn, it is crucial that medical professionals be equipped with good communication skills.

Cited by 43 publications

References 20 publications

The impact of foreign caregiving on depression among older people in Taiwan: model testing

The impact of foreign caregiving on depression among older people in Taiwan: model testing

Patients’ Perspectives on the Design of Hospital Outpatient Areas

Brief Distress Screening in Clinical Practice: Does it Help to Effectively Allocate Psycho-Oncological Support to Female Cancer Inpatients?

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