2013
DOI: 10.4161/hv.26600
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Quality measurement and benchmarking of HPV vaccination services

Abstract: Background: A new measurement process based upon a well-defined mathematical model was applied to evaluate the quality of human papillomavirus (HPV) vaccination centers in 3 of 12 Local Health Units (ASLs) within the Lazio Region of Italy. The quality aspects considered for evaluation were communicational efficiency, organizational efficiency and comfort.Results: The overall maximum achievable value was 86.10%, while the HPV vaccination quality scores for ASL1, ASL2 and ASL3 were 73.07%, 71.08%, and 67.21%, re… Show more

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Cited by 2 publications
(3 citation statements)
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“…that will help the organization identify and implement improvements" (Bhutta and Huq, 1999: 255-256). For a more comprehensive review of the topic and its potential applications, please see Bhutta and Huq, 1999;Elmuti and Kathawala, 1997;Feigenbaum, 1951;Grabs, 2015;Maurici et al, 2013;or Smithson, Birks, Harrison, Nair, and Hitchins, 2015).…”
Section: Methodsmentioning
confidence: 99%
See 1 more Smart Citation
“…that will help the organization identify and implement improvements" (Bhutta and Huq, 1999: 255-256). For a more comprehensive review of the topic and its potential applications, please see Bhutta and Huq, 1999;Elmuti and Kathawala, 1997;Feigenbaum, 1951;Grabs, 2015;Maurici et al, 2013;or Smithson, Birks, Harrison, Nair, and Hitchins, 2015).…”
Section: Methodsmentioning
confidence: 99%
“…Although benchmarking may take many forms, at its core, it entails a “process of identifying, capturing, and leveraging knowledge” and “continuously measuring and comparing one's business processes against comparable processes…that will help the organization identify and implement improvements” (Bhutta and Huq, : 255‐256). For a more comprehensive review of the topic and its potential applications, please see Bhutta and Huq, ; Elmuti and Kathawala, ; Feigenbaum, ; Grabs, ; Maurici et al., ; or Smithson, Birks, Harrison, Nair, and Hitchins, ).…”
mentioning
confidence: 99%
“…The ageing of population, combined with higher expectations on specialistic care, forces the healthcare providers to improve the quality of service delivery and resource management by means of advanced tools [5][6][7][8] that prevent costs from rising uncontrollably.…”
Section: Introductionmentioning
confidence: 99%