Quality Management Training in Small to Midsized Manufacturing Firms

Business Planning Practices of Family-Owned Firms within a Quality Framework

“…In fact, this practice was done more often than any of the financial management practices such as estimating cost and expense figures or preparing financial records. Customer satisfaction, including having a quality product or service, appears to be the ultimate quality barometer for these small family‐owned businesses—a result that contradicts earlier studies that suggested small firms did not embrace quality management principles (Ryan, Deane, and Ellington 2001; Ellington, Jones, and Deane 1996). This is good news for the large corporations that depend on small suppliers to provide quality products and services.…”

“…Another important internal feature is the feasibility of informal management practices and intuitive decision‐making. Centralized decision‐making may enable a small firm to be quick, flexible, and responsive (Ellington, Jones, and Deane 1996), but that centralized decision‐making tendency also means that the owner's value priorities and the employee structure and management processes are critical foci in the deployment of any systemic quality management approach (Gimeno 2005; Kuratko, Goodale, and Hornsby 2001; Ryan, Deane, and Ellington 2001). With centralized decision‐making, there is much less need to rely on formal, written decisions, but attention needs to be given to communicating quality management plans to employees.…”

The Effects of Total Quality Management and Market Orientation on Business Performance of Small and Medium Enterprises in Pakistan

“…In current competitive business environment quality is considered as a strategic tool to create competitive edge and success for firms (Yong & Wilknson, 2002). Increased quality results in reduced costs, improved market share and higher profits (Ryan, Deane & Ellington, 2001;Gupta, 2004). According to Oakland (2004) organizations of all types and size, either large or small, production or service and public or private cannot afford to ignore the quality initiatives such as total quality management (TQM) for their growth and enhanced performance.…”

Role of Creativity on Organizational Growth : A Case Study of Al-Ghazi Tractor Ltd. ( AGTL ) , Pakistan

“…The model of organizational growth is givenby Peters and Waterman (1982) in their manuscript "In search of excellence".For the period of the last 20 years mutuallyexplanation and maintain ability of growth have undergone dull changes (Hermel&Pujol, 2003). According to (Hillman,1994), growth is the process of evaluating an organization alongside a copy for nonstopmaturity in sort to underline what has been achieved and what needs enlightening.Mutuallybig and petite, manufacture and service, and communal and personal companies have made pledge to value initiatives like total quality management (TQM) by making it essential for their growth (Oakland, 2004).Improving goodsvalue results in elevated profits for the reason that costs are decreased and efficiency and market share are enhanced (Ryan, Deane & Ellington, 2001;Gupta, 2004).The role of quality in moving organizational growth or presentationmainlyinside the framework of petite businesses requires research awareness (Tatoglu and Zaim, 2006).…”