Quality Management Systems’ Strategic Structure Oriented to Organizational Needs Management

Abstract

This article proposes a new approach to implement a quality management system's strategic structure that incorporates prospective scenarios analysis in the determination of strategic elements, such as quality policy, mission, vision, needs, and objectives. The qualitative analysis of managers' statements about how the results were perceived revealed a significant change in strategic structure of a study case organization within the Department of Science and Aerospace Technology. This main result of this approach lies in the reorientation of managerial focus, prioritizing organizational needs management. This realignment culminates in superior results, obtained through effective actions aimed at fully satisfying these needs, thus marking a break with historical management practices.