Quality Management Systems’ Strategic Structure Oriented to Organizational Needs Management
Joel Carlos Vieira Reinhardt,
Mariana de Freitas Dewes,
Odair Lelis Gonçalez
Abstract:This article proposes a new approach to implement a quality management system's strategic structure that incorporates prospective scenarios analysis in the determination of strategic elements, such as quality policy, mission, vision, needs, and objectives. The qualitative analysis of managers' statements about how the results were perceived revealed a significant change in strategic structure of a study case organization within the Department of Science and Aerospace Technology. This main result of this approa… Show more
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