Quality Management Systems in Logistics

Gargasas, Audrius; Samuolaitis, Mindaugas; Mūgienė, Indra

doi:10.15544/mts.2019.24

Cited by 6 publications

(4 citation statements)

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“…Comparing our results with other studies, the most common directions of communication become apparent. Foremost, the functional dimension of value is overwhelmingly considered (Gargasas & Mūgienė, 2017). This connects with the finding that functional features are considerations which influence customers' decisions in choos-ing and adopting green products, services or ideas (Amin & Tarun, 2021).…”

Section: Discussion and Managerial Implicationsmentioning

confidence: 96%

“…Ahn and Lee (2019) reported a multi-dimensional understanding of the CV. Although there are different opinions about what constitutes CV, the prevailing approaches are limited to 3 main content value dimensions: functional, emotional, and social (Gargasas & Mūgienė, 2017;McMurrian & Matulich, 2016;Slack et al, 2020) that reflect different groups of customer needs. Functional value is associated with the product performance (Khan et al, 2013).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…According to Kala and Bolia (2020), awareness building and regular effective communication are key to motivating and mobilising society for WM. The goal of communicating value is to convince customers that the organisation's offer reflects their need and suggests benefits (Gargasas & Mūgienė, 2017). It is also necessary to communicate in a customer-centric way because WM is affected by changing attitudes (Udawatta et al, 2015).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

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Communicating the Value of Waste Management to Customers: Focus on Website Content

Repovienė

Pažėraitė

2023

OMEE

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Understanding waste management processes and their role in positive environmental changes is significant at various levels. Among members of the public, awareness can be fostered by communicating the benefits of waste management and responding to the needs of individuals. The web is one of the communication channels that is easily accessible to many users and managed by waste management organisations. Therefore, this study aims to explore the combinations of content ideas, forms, and customer value dimensions in communication with society about the value of waste management through a website. Theoretical analysis showed that purposeful communication of customer value can be implemented by utilising different customer value dimensions using content marketing principles. Quantitative content analysis of waste management organisation websites was conducted and directed toward the current state of communication and its patterns. The results revealed that current content focuses on the repetitive communication of functional value through informative articles. Thus, a lack of more diverse content presenting the emotional and social values of waste management was identified. The waste management field can benefit by integrating various customer value dimensions and content marketing theory to identify new opportunities and ways to involve society and achieve the scale of impact needed.

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Section: Discussion and Managerial Implicationsmentioning

confidence: 96%

Section: Theoretical Backgroundmentioning

confidence: 99%

Section: Theoretical Backgroundmentioning

confidence: 99%

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Communicating the Value of Waste Management to Customers: Focus on Website Content

Repovienė

Pažėraitė

2023

OMEE

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“…The evaluation methods of LISD are constantly improving, including AHP (Tonanont and Yimsiri 2009 ), data envelopment analysis method (Souza et al 2010 ), structural equation model (Rao et al 2010 ), case study method (Gargasas et al 2019 ), and entropy weight method (Huang et al 2019 ) which are considered useful. For example, Cao ( 2018 ) used DEA and Bayesian methods to evaluate the sustainable development efficiency of urban logistics industry by taking Jiangsu province in China as an example; Munch et al ( 2021 ) used the expert evaluation method to evaluate the role of reverse logistics in the sustainable development of a food supply chain; Jiang et al ( 2021 ) analyzed the impact of agricultural industrial clusters and the sustainable symbiotic development of LI using explanatory structural equations.…”

Section: Introductionmentioning

confidence: 99%

Data-driven evaluation and optimization of the sustainable development of the logistics industry: case study of the Yangtze River Delta in China

Ding

Liu²,

Zhang³

et al. 2022

Environ Sci Pollut Res

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In this study, a data-driven way is proposed to evaluate and optimize the sustainable development of the logistics industry (LI). Based on a comprehensive consideration of economic, societal, and environmental factors, an evaluation index system was established for the sustainable development of the logistics industry (LISD). Logistics industry-related data were collected from the Yangtze River Delta (YRD) from 2011 to 2020. The anti-entropy method was used to determine the index weight and process the data. Furthermore, the coupling harmonization degree and barrier degree models were used to analyze the coordinated development of each subsystem and identify key obstacles. Our results indicate that there are significant temporal and spatial differences in the level of LISD in YRD, with Shanghai (score 0.4834) being the best and Anhui (score 0.4553) the worst, showing a wave-like evolution in time. The coupling and coordination states among the subsystems are significantly different, with that of environmental benefits and other subsystems being poor. Moreover, innovation ability and environmental benefits are the main obstacle factors of this system. Based on the results of this study, targeted optimization countermeasures are put forward and evaluation indicators and research methods are suggested, which will provide the government and practitioners decision support, as well as provide theoretical and methodological support for LISD.

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A Study of the Impact of Social Responsibility on the Technological Development of a Transport Company

Pagirienė

Vaičiūtė

Bazaras

2022

Lecture Notes in Intelligent Transportation and Infrastructure

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Quality Management Systems in Logistics

Cited by 6 publications

References 0 publications

Communicating the Value of Waste Management to Customers: Focus on Website Content

Communicating the Value of Waste Management to Customers: Focus on Website Content

Data-driven evaluation and optimization of the sustainable development of the logistics industry: case study of the Yangtze River Delta in China

A Study of the Impact of Social Responsibility on the Technological Development of a Transport Company

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