Quality Management System Implementation Based on Lean Principles and ISO 9001:2015 Standard in an Advanced Simulation Centre

Betegon, Maria Angeles Tebar; González, Víctor Baladrón; Ramírez, Natalia Bejarano; Arce, Alejandro Martínez; Guzmán, Juan Rodríguez De; Redondo‐Calvo, Francisco Javier

doi:10.1016/j.ecns.2020.11.002

Cited by 8 publications

(4 citation statements)

References 17 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…It is reviewed every five years to ensure these standards remain up-to-date and in accordance with market needs (Fahmi, Mustofa, Rochmad, Wahyuni, and Irwansyah, 2021). Also, Betegon et al (2021) define ISO 9001 as "the international standard that provides a process-oriented approach to implementing a QMS in an organization" (Betegon et al, 2021). Thus, until today, ISO 9001 has undergone four successive revisions;in 1994, in 2000, in 2008and the last revision in 2015(Pyzdek and Keller, 2013Demkiv, 2018).…”

Section: Iso 9001:2015 Quality Management Systemmentioning

confidence: 99%

“…The aim is to make organizations more flexible so as to increase their responsiveness to changing internal and external environments. Thus, organizations that comply with the standard, have the assurance of providing products and services that will meet the needs and expectations of their customers, as well as the relevant legal and regulatory requirements (Betegon et al, 2021).…”

Section: Iso 9001:2015 Quality Management Systemmentioning

confidence: 99%

See 1 more Smart Citation

Contribution to the Implementation of an Integrated Management System in Accordance with ISO 9001: 2015, ISO 14001: 2015 and ISO 45001, 2018 Standards: A Case Study of AMENHYD Company in Algeria

Bala,

Ferroukhi,

Chibani

2022

ijfirm

View full text Add to dashboard Cite

as well as to proceed with the development and implementation of the foundations of this system (internal and external issues, needs and expectations of interested parties, IMS and its necessary processes, IMS policy as well as the QSE risks analysis). Practical implications:The study had to reveal the achievements and efforts in terms of quality management Originality value: This study is the first of its kind on the AMENHYD company in Algeria.

show abstract

Section: Iso 9001:2015 Quality Management Systemmentioning

confidence: 99%

Section: Iso 9001:2015 Quality Management Systemmentioning

confidence: 99%

Contribution to the Implementation of an Integrated Management System in Accordance with ISO 9001: 2015, ISO 14001: 2015 and ISO 45001, 2018 Standards: A Case Study of AMENHYD Company in Algeria

Bala,

Ferroukhi,

Chibani

2022

ijfirm

View full text Add to dashboard Cite

show abstract

“…En este sentido, la norma ISO 9001:2015 puede ser una guía útil, ya que proporciona elementos para garantizar la eficacia operativa. Uno de los objetivos de esta es procurar que las organizaciones realicen sus actividades de manera eficaz, considerando aspectos técnicos, de gestión (Mercader-Alarcón et al, 2023) y flexibilidad para adaptarse a los cambios tanto internos como externos (Tebar-Betegon et al, 2021). Si se siguen las directrices de esta norma, se fomenta el rendimiento tanto de los empleados como de la organización, lo cual fortalecería su imagen y aumentaría su competitividad (Ulloa-Bocanegra et al, 2020).…”

Section: Introductionunclassified

Instrumento para evaluar la percepción sobre la infraestructura física y virtual en las organizaciones: diseño y validación

Lopez Domínguez,

Sotelo Asef,

Vargas Hernández

2024

RIDE

View full text Add to dashboard Cite

La infraestructura física y virtual son aspectos importantes por evaluar en las organizaciones, ya que, en caso de no hacerlo, pueden surgir deficiencias en las operaciones, el equipo y el mobiliario no funcional, así como escaso control de datos y recursos electrónicos y poca adaptabilidad tecnológica, entre otros. Por eso, el objetivo de este trabajo es diseñar y validar un instrumento que recolecte información relacionada con la percepción sobre infraestructura en una organización. Para ello, se empleó un enfoque cuantitativo, transversal, correlacional, no exploratorio y descriptivo. La metodológica consistió en un panel de expertos que validó el contenido, así como en un análisis factorial que validó el constructo usando la prueba KMO (Kaiser Meyer Olkin) y la esfericidad de Bartlett. Además, con el coeficiente alfa de Cronbach se obtuvo la confiabilidad del instrumento. Después de aplicar la prueba piloto a 58 individuos, el resultado fue el siguiente: KMO 0.738, esfericidad de Bartlett 0.000 y coeficiente alfa de Cronbach de 0.942 para el instrumento completo. Finalmente, los hallazgos permitieron determinar el incremento de cuatro a seis dimensiones propuestas por ISO con su respectivo coeficiente alfa de Cronbach, denominadas procesadores de información (0.882); ciberseguridad y telecomunicaciones (0.887); dispositivos electrónicos, servicio de internet y transporte (0.865); espacio físico y virtual (0.809); intercambio y almacenamiento de información (0.724); ergonomía y ventilación en el espacio de trabajo (0.861). En síntesis, la principal contribución es un instrumento pertinente y con rigor científico para el uso general en la comunidad académica y cualquier sector productivo.

show abstract

“…So that simulations are needed to model a complex healthcare value stream such as patient queues in this case study. Simulations have been used effectively to increase quality potential in the healthcare sector [23].…”

Section: Introductionmentioning

confidence: 99%

Lean Healthcare Improvement Model Using Simulation-Based Lean Six-Sigma and TRIZ

Indrawati¹,

Madarja²

2022

MMEP

View full text Add to dashboard Cite

As a part of primary care clinic, the Indonesian-community health center is responsible for efforts to encourage independence and create a community for healthy living. The service facility commonly used is the general polyclinic. A number of problems occur are non-value added activities that lead to a longer waiting time. Therefore, the aim of this study is to improve the service performance at Indonesian-community health center. This research used six sigma DMAIC model in evaluating the current service system using value stream mapping (VSM), determining critical waste using the Borda count method, identifying the root causes of critical waste, designing the alternative service system improvements using theory of inventive problem solving (TRIZ), building alternative simulation models using Flexsim software, and evaluate the improvement plan. The result shows that the average time of general polyclinic services in current system is 107 minutes with waiting as critical waste (23%). There are two health-service improvement scenarios developed using theory of inventive problem-solving method (TRIZ), i.e. scenario 1 and scenario 2. Both scenarios are evaluated by considering some criterias, i.e. idle time, waiting time, number of patients served, lead-time and process cycle efficiency. The best scenario is scenario 2 with 48.2% reduction in lead time and process cycle efficiency increased by 48%.

show abstract

Quality Management System Implementation Based on Lean Principles and ISO 9001:2015 Standard in an Advanced Simulation Centre

Cited by 8 publications

References 17 publications

Contribution to the Implementation of an Integrated Management System in Accordance with ISO 9001: 2015, ISO 14001: 2015 and ISO 45001, 2018 Standards: A Case Study of AMENHYD Company in Algeria

Contribution to the Implementation of an Integrated Management System in Accordance with ISO 9001: 2015, ISO 14001: 2015 and ISO 45001, 2018 Standards: A Case Study of AMENHYD Company in Algeria

Instrumento para evaluar la percepción sobre la infraestructura física y virtual en las organizaciones: diseño y validación

Lean Healthcare Improvement Model Using Simulation-Based Lean Six-Sigma and TRIZ

Contact Info

Product

Resources

About