Quality management practices enhance the legitimacy of organizations through improved performance: a perspective from oil processing industries
Amit Kumar Gupta
Abstract:PurposeQuality management practices (QMP) have stood as one of the critical strategic differentiators for enhancing firm performance. The production and manufacturing industry is the main driving force of economic growth and social development for any developed or developing country. This study aims to focus on two primary dimensions of QMP: soft quality management practices (SQMP) and hard quality management practices (HQMP) from the socio-technical system perspectives. Based on institutional theory perspecti… Show more
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