Quality Management of the Tourist Destination in the Context of Visitors’ Satisfaction

Vajčnerová, Ida; Žiaran, Pavel; Ryglová, Kateřina; Andráško, Ivan

doi:10.1016/s2212-5671(14)00398-0

Cited by 19 publications

(15 citation statements)

References 15 publications

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“…Luxembourg). Also, a question about overall satisfaction is missing which may be different to the partial factors of satisfaction (Vajčnerová, Žiaran, Ryglová, & Andráško, 2014)it would be good to add it into the future studies in this direction.…”

Section: ⅴ Discussionmentioning

confidence: 99%

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Satisfaction of European Tourists – Benchmarking of EU Countries

Štumpf¹,

Vojtko²,

Valtrová³

2018

Glob Bus Financ Rev

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High level of satisfaction of tourists is one of the most common goals of sustainable tourism destinations. The general assumption is that higher level of tourists' satisfaction leads to a higher tourists' loyalty to destinations. This research looks on this relationship from macro level of European Union (EU) countries. We have used data from Eurobarometer-Preferences of Europeans towards Tourism between 2013 and 2016to statistically compare and analyse several satisfaction indicators of European tourists incoming the chosen EU countries. The results show significant differences amongst countries as destinations and could be used to identify strengths and weaknesses of EU countries as tourism destinations. The robust data set enables the benchmarking of EU countries as tourism destinations from the tourists' satisfaction point of view. This study shows the ranking of the EU countries in several dimensions of tourists' satisfaction.

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Section: ⅴ Discussionmentioning

confidence: 99%

“…quality of accommodation, catering services, transport accessibility, uniqueness of a destination etc.) in average worse than the overall satisfaction with the stay in a destination as a whole (Vajčnerová, Žiaran, Ryglová, & Andráško, 2014).…”

Section: Visitors' Satisfactionmentioning

confidence: 92%

Satisfaction of European Tourists – Benchmarking of EU Countries

Štumpf¹,

Vojtko²,

Valtrová³

2018

Glob Bus Financ Rev

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“…They concluded tourist satisfaction was the most important for destination management and destination competitiveness. Vajčnerová et al (2014) investigated quality management in the context of a tourist destination. Their research showed that transport accessibility, social and cultural attractions were the most important factors of tourist satisfaction, their loyalty and consequently of destination management quality.…”

Section: Literature Reviewmentioning

confidence: 99%

Tourist Satisfaction Montenegro: Destination Management Quality Indicator

Bulatović¹,

Stranjančević²

2019

IJQR

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Contemporary tourists are highly demanding, they look for new experiences and unique sensations, while their satisfaction is an indicator of destination quality. Awareness of the factors of tourist satisfaction is of crucial importance for destination management. This paper examines the satisfaction of tourists on the example of Montenegro. In Montenegro, the tourist satisfaction was not much studied which reflects the originality of this research. Factors of tourist satisfaction represent an indicator of the destination management quality. When critical points of tourist offer are known, it is easier for destination management to create strategic plans and to focus on quality improvements. Research results confirm that the existing resources of Montenegro as a tourist destination are not well designed nor properly exploited and that the tourist offer is incomplete. Authors give recommendations on how to increase the level of tourist satisfaction and how tourist satisfaction can help destination management to ensure quality.

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“…The service includes the emotions of tourists because their great majority is based on experiences and satisfaction [20]. The services offered to satisfy the needs of the tourist are related by the infrastructure, attention, cleanliness of the establishment, availability of parking lots is constituted in positive elements that strengthen the tourist efficiency of the destination, and promote an experience that allows the decision of return [15] [21] [22]. The service rendering process gives rise to key assessments in tourist satisfaction because loyal customers play an important current and future value that benefits the company and its competitiveness [23].…”

Section: Hypothesis Of Departurementioning

confidence: 99%

Tourism Marketing: Measuring Tourist Satisfaction

Analuiza¹,

Quisimalín²,

Pablos³

et al. 2017

JSSM

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The research was aimed at identifying and validating determinants of tourist satisfaction. The study area was the provinces of Chimborazo, Cotopaxi, Pastaza, Tungurahua, defined in Zone 3 of Ecuador, which transcended their geostrategic commercial position in the center of the country. In this context, the main objective of the study was to measure tourist satisfaction and to evaluate its determinants defined in variables such as product, price, distribution and tourist service as secondary axes of scope and transversal design. The sample synthesized an unknown sampling frame of 610 random tourists, representative sample where a semi-structured personal survey of 34 questions was applied considering 46 moderate variables and 9 classification variables. The statistical techniques used correspond to the partial least squares (PLS) method to give consistency to four items of product, two of the price, three of the distribution, one of the promotion and finally five of the service that allowed. All this was validated with the internal consistency of the model through composite relativity (CR), and Cron Bach's alpha, convergent validity was analyzed using the mean variance extracted (AVE), the structural model was examined through the coefficient Of determination (R2) and the Path (β) values, determined that this relationship is positive and consistent between variables of infrastructure, attention, cleanliness of the establishment and availability of parking; food and fun; ease of finding places and availability of service information; gastronomic and cultural tourism, positive tourism experience, successful choice of destination, fulfilled expectations, repetition of the trip and recommendation of destination.

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Quality Management of the Tourist Destination in the Context of Visitors’ Satisfaction

Cited by 19 publications

References 15 publications

Satisfaction of European Tourists – Benchmarking of EU Countries

Satisfaction of European Tourists – Benchmarking of EU Countries

Tourist Satisfaction Montenegro: Destination Management Quality Indicator

Tourism Marketing: Measuring Tourist Satisfaction

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