Quality Management in Higher Education; Challenges of Private Universities in Albania

Abstract

Higher education is considered as one of the main socio-economic development factors of the society. Quality assurance in higher education shall be one of the main priorities of the government and civil society. Expectations for a better performance in the quality of teaching, scientific research and other similar activities, obliges the university managers and administrators to review their strategy. For this reason, the demand for quality in higher education is increasing. After assessing the current state of the private educational institutions in Albania in terms of quality and of identifying the existing issues, there will be provided some recommendations and suggestions for improvement in relation to the future challenges. For this reason, in the theoretical framework of references from literature assessment, a specific total quality management framework (TQM) will be developed.

Evaluation of the Quality of Professional Training and Education Under the Standards of Total Quality Management

“…The arithmetic mean of Item ( 4) is about (2.64), and the standard deviation is (0.547), which indicates that the centre does not provide sufficient support for students with special needs, as the opinion of the students' sample was "average" towards the phrase. On the other hand, the students' views towards items (3), ( 4), (5), and (8) were "negative", which indicates that they were not applied in the center. The total arithmetic mean of the third criterion amounted to about (2.43) and a standard deviation of (0.416).…”

“…The students have a positive evaluation according to Table.2, with mean (4.61), (4.15), (4.13), (4.04), respectively. The standard deviation value of the expressions is (0.490), (0.397) (0.702), and (0.785), respectively, in contrast, and by looking at the arithmetic averages of Items (10), ( 4), ( 6), ( 7), (5), in terms of the degree of approval, they have a "negative" evaluation, which indicates that the center does not apply them. From the perspective of the students, with a mean (2.12), (2.09), (1.88), (1.85), (1.73), respectively, and the standard deviation value of the expressions was (0.732), (0.780), (1.042), (0.653), (0.757), respectively.…”

“…In the context of vocational education and training, there are five criteria for total quality management. Each criterion consists of indicators and measures that help assess the extent to which the criterion has been fulfilled (Bruçaj, 2019). These criteria are as follows:…”

The Application of Big Data Technology in Educational Management in Higher Education

“…Mendes, L. et al quantitative research methodology analyzed the level of contribution of portals to the management of information technology in universities and explored the use of portals in the management of information in universities by individual universities [15]. Skender Brusaj assessed some problems in the management of higher education in Albania and proposed some improvements aimed at promoting the level of informatization of educational management in the Albanian region [16]. Haupt, R. et al proposed a business intelligence framework for strategic sustainability information management applicable to higher education institutions in response to problems in the effective management of higher education institutions and developed intelligent software to assist in the management of information technology for teaching and learning in higher education institutions [17].…”