Quality Management In Health Care Industry And Health Care Managers' Perception Of Quality (Case Of Ankara Province)

Abstract

Sağlık sektöründe kalite yönetimi, sağlık yöneticilerinin kalite anlayışı (Ankara İli örneği)* Quality management in health care industry and health care managers' perception of quality (case of Ankara province

Health Accreditation through the Perspectives of Auditors

“…In addition, they expressed the importance and necessity of carrying out activities for more recognition of TUSKA, which controls the accreditation and its process. Akar et al (2015), in their study on the quality perception of health managers, interpreted the quality management perceptions of managers positively in general. In their study with hospital managers to evaluate hospital accreditation systems, Youse nezhadi et al (2020) also found that managers were satis ed with the accreditation process and accreditation standards.…”

“…Demirbilek and Colak (2008) reported most of the hospital managers support the studies on the quality in health and managers should be encouraged. Akar et al (2015) stated that better results can be obtained by covering all employees instead of making quality studies seem to be the task of a certain department within the hospital. Ertas and Celik (2018) also reported that quality standards positively affected hospitals.…”

Denetçilerin Bakış Açısıyla Sağlıkta Akreditasyon

“…The semi-structured interview questions used in the study were created by the researchers in accordance with the literature information (Demirbilek and Çolak, 2008;Yıldız, 2010;Shaw et al 2013;Akar et al 2015;Ertaş and Çelik, 2018;Maimaitireyimu and Arslanoğlu, 2019) and Ministry of Health Accreditation sets (Sağlık Bakanlığı, 2018).Questions were "Do health accreditation services contribute to health institutions? ", "Do health accreditation services contribute to health institutions' institutional development?…”

“…In addition, they expressed the importance and necessity of carrying out activities for more recognition of TUSKA, which controls the accreditation and its process. Akar et al (2015), in their study on the quality perception of health managers, interpreted the quality management perceptions of managers positively in general. In their study with hospital managers to evaluate hospital accreditation systems, Yousefinezhadi et al ( 2020) also found that managers were satisfied with the accreditation process and accreditation standards.…”

“…Demirbilek and Çolak (2008) reported most of the hospital managers support the studies on the quality in health and managers should be encouraged. Akar et al (2015) stated that better results can be obtained by covering all employees instead of making quality studies seem to be the task of a certain department within the hospital. Ertaş and Çelik (2018) also reported that quality standards positively affected hospitals.…”