Quality management as a tool for job satisfaction improvement in low-level technology organizations: the case of Ethiopia

Addis, Sisay; Dvivedi, Akshay; Beshah, Birhanu

doi:10.1080/09537287.2019.1574510

Cited by 19 publications

(42 citation statements)

References 79 publications

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“…Contextual difference is the major ground that makes the present study distinctive from other studies. This is in line with the view that the study results obtained regarding job satisfaction in the one country may not actually represent and applicable to other countries with different cultural context (Abdulla et al , 2011; Toma et al , 2014, cited in Addis et al , 2019).…”

Section: Introductionsupporting

confidence: 72%

“…“ISO 9001” companies achieved better results in job satisfaction than non ISO certified (Sweis et al , 2019). However, the research in the impact of soft TQM aspects on employees' job satisfaction received little attention specially in the developing counties (Addis et al , 2019), while there is no research in the context of “ISO 9001” associated TQM in the Sudanese oil companies owned by the government. Nevertheless, “ISO 9001” standards, particularly the latest editions “ISO 9001:2008” and “ISO 9001:2015”, do incorporate most of soft aspects of TQM; thus, the proximity between the standard and TQM became very closed (Fonseca and Domingues, 2017; Fonseca and Domingues, 2018).…”

Section: Introductionmentioning

confidence: 99%

“…But, workers in different cultural settings respond differently to motivational techniques and managerial practices (Spector, 1997). Similarly, Addis et al (2019) emphasized that it is important to consider employing managerial practices of a particular nation to the other nation would give incorrect conclusions, as well as misguided interventions. The present study offers important insights into the working conditions face the employees in TQM context (associated with ISO 9001) of Sudanese governmental oil companies.…”

Section: Introductionmentioning

confidence: 99%

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Examining the relationship between soft total quality management (TQM) aspects and employees' job satisfaction in “ISO 9001” Sudanese oil companies

Ahmed

Idris

2020

TQM

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PurposeSoft total quality management (TQM) aspects are the facets of TQM that mainly concern with the management of human resource in a way to achieve the results of employees' job satisfaction. Based on this approach, the objective of this research is to examine the relationship between the most popular five soft TQM aspects and employees' job satisfaction in “ISO 9001” certified Sudanese oil companies.Design/methodology/approachData were collected through questionnaires from employees across a total of five Sudanese oil companies owned by the government, and adopting an ISO-9001 quality program. The total population of the study consists of 1,505 permanent employees, while the sample size was 253 employees, determined by adopting a stratified random sampling technique. The multiple regression model was adopted for data analysis.FindingsThe results showed that the construct of soft TQM aspects including “top management commitment”, “employee empowerment”, “teamwork”, “training and education” and “employee involvement” explain 74% in the variance of employees' job satisfaction. Results showed positive association between soft TQM aspects and employees' job satisfaction at the 5% significance level. It was also found that each individual variable of the five soft TQM aspects has a significant positive association with employees' job satisfaction. Meanwhile, the results indicated that the most important soft TQM aspect in explaining the variability of employees' job satisfaction was the “employee empowerment” with the highest correlation coefficient (β) of (0.189).Practical implicationsThe study recommends that in order to achieve their primary goal of employees' satisfaction, HR practitioners within organizations adopting total quality programs should align their practice in such a way to enhance soft aspects of TQM. Policy makers and top management in order to gain long-term infrastructural benefits obtained from employees' job satisfaction should show a visible support to TQM programs and allocate necessary resources to train their staff in the quality management system that enhance their empowerment and involvement. The study also recommends that since soft aspects of TQM raise their job satisfaction, employees should support and conform to quality management systems within their organizations.Originality/valueThe paper focuses on soft TQM aspects’ practical implementation. The findings make a significant contribution by using ISO-certified governmental Sudanese oil companies and tested the hypothesized model entails the impact of soft TQM implementation and employees' job satisfaction.

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Section: Introductionsupporting

confidence: 72%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Examining the relationship between soft total quality management (TQM) aspects and employees' job satisfaction in “ISO 9001” Sudanese oil companies

Ahmed

Idris

2020

TQM

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“…Reducing the gap between resources and production is critical for the development of the leather-processing countries in Africa. Ethiopia is one of the leading leather processing countries in Africa (Addis et al 2019). The leather industry in Ethiopia puts at the forefront of the African leather sector in line with its current comparative advantage for the raw material needs.…”

Section: Introductionmentioning

confidence: 99%

Line Balancing and Layout Model for Productivity Improvement in Leather Footwear Industry

2020

IEL

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The government of Ethiopia considers the leather footwear industry as one of the priority sector that is capable of accelerating economic development by creating more employment opportunities. However, the industry's contribution to the national economy so far is not enjoyable as productivity of the industry is much lower qualitatively, quantitatively and value-wise. The focal constraint against performance of the industry is the existence of bottleneck process in the production line. The major ones are pile up of 'UPPER' (i.e. upper part of a shoe) at some points, because of unequal workload distribution among workstations. Accordingly, the main objective of this study is to improve the production line efficiency through line balancing technique that is demonstrated by taking Peacock shoe factory as a case study. The study considered 'Bades shoe model' to investigate the production line in the Stitching department. Data were collected through direct data intake from the shop-floor activities and company's database. A well-prepared templates and stopwatch were used for the data collection. The analysis was carried out through the logic of modular system. This system uses work sharing method in which cross-trained workers perform multiple tasks to eliminate bottleneck processes and balance workloads among workstations. Furthermore, the study proposed a layout model to balance the production line. The results suggest that the production line efficiency is improved from 68.89% to 87.6%, and the labor productivity is increased from 16.67 to 23.44. The findings provide important insights into productivity improvements by creating smooth flow of components in assembly lines.

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“…The literature portrays a widespread consensus that the behavioral aspects in organizations drives the ultimate objectives of QM such as customer satisfaction (Ooi et al, 2013). Nevertheless, the wellbeing of employees is vaguely described in the area of QM, while it likely affects different aspects of employees at workplaces (Addis et al, 2019). In their review on the evolution of quality, Schroeder et al (2005) recommended that human attributes involved in QM should be an increasing interest in operations management as it is crucial for quality improvement.…”

Section: Introductionmentioning

confidence: 99%

Exploring the Underlying Dimensions of Job Satisfaction in Quality Management Practices

Addis¹

2019

IEL

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Humans issues involved in quality management are an important determinant of operational performance as it is crucial for quality improvement. Accordingly, the relationships between quality management (QM) and job satisfaction (JS) have recently received an attention in the QM literature. However, the available researches tried to study such relationships by merely relating their respective factors, obtaining critically dispersed findings and contributing in fragmented knowhow about the issue. The main objective of the present study is to examine the mechanics of relationships between QM & JS and create understandings on how one is constituted within the corpus of the other. A case study was carried out in the manufacturing organizations of Ethiopia. Data triangulation was used in the form of questionnaire survey and focus group interviews of shop floor workers. The study identified the underlying dimensions that are believed to realize JS. All of the dimensions were crosschecked with the fundamental ideas in the QM theory and shown to be constituted in it. It augments the existing understanding of the connection between QM and JS. Through the increased knowledge from this study, managers can maximize organizational gains via human resource perspectives.

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Quality management as a tool for job satisfaction improvement in low-level technology organizations: the case of Ethiopia

Cited by 19 publications

References 79 publications

Examining the relationship between soft total quality management (TQM) aspects and employees' job satisfaction in “ISO 9001” Sudanese oil companies

Examining the relationship between soft total quality management (TQM) aspects and employees' job satisfaction in “ISO 9001” Sudanese oil companies

Line Balancing and Layout Model for Productivity Improvement in Leather Footwear Industry

Exploring the Underlying Dimensions of Job Satisfaction in Quality Management Practices

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