Quality Improvement in Management System: A Case Study of CCTEC Company China

Abstract

Certain difficulties are inherent in the implementation of the improvement of the quality of service, particularly in the Design Management Department. There is often a difference on the issue of translating vision between senior management and Design Department for service improvement into effective, operational QI programs. Middle managers have a key role to play, but often they are overlooked which leads to undermining their efforts to improve the quality programs offered by senior management. This paper describes the first phase of a PhD research project to determine and develop the role of middle management in successful implementation of quality management programs. A framework for quality improvement implementation, including key issues of importance to middle managers regarding their proactive involvement in QI, is suggested. Finally, the initial implementation of the model in a company is discussed.

Analyzing employee perspectives on the impact of COVID-19 on sustainable practices: a study of five-star hotels in India

“…A series of interviews guided by a survey questionnaire were conducted with organizational representatives, followed by qualitative analysis that facilitates a focus on the essence and realities of real-life case studies (Kamonja et al, 2014;Fresner and Engelhardt, 2004). The interviews were conducted with general managers, departmental and other managers of selected hotels: Marriott (MT), The Leela (LE), Radisson Blu (RD), Hyatt Regency (HT), ITC Grand Bharat (ITC), Le-Meridien (LM), Taj Vivanta (TAJ) and Roseate House (RT) to explore the aims of the study outlined above.…”