Quality Development: A new concept for higher education

Gosling, David; D'Andrea, Vaneeta-Marie

doi:10.1080/13538320120045049

Cited by 68 publications

(35 citation statements)

References 8 publications

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“…A second approach would be through managing the learning environment by improvements to pedagogical approaches, which is fundamental to the service delivery of higher education services (Gift and Bell-Hutchinson, 2007;Ginns et al, 2009). A more holistic approach would be to ensure synergy between physical infrastructure, and educational and operational strategies of the institution (Baird and Gordon, 2009;Cahill et al, 2010;Gosling and D'Andrea, 2001;Nair et al, 2011).…”

Section: Improvement Of Quality In Student Experiencementioning

confidence: 99%

“…64% of the papers reviewed are concerned with the objectives of gaining a better understanding of the student experience (Campbell and Li, 2008;Chahal and Devi, 2013;Chapman and Pyvis, 2006;Ellis et al, 2004;Geall, 2000;Grebennikov and Skaines, 2009;Kim, 2007;Ng and Forbes, 2009;Peterson and Miller, 2004;Shanahan and Gerber, 2004, Tam, 2007, Voss, 2009Wilkins and Balakrishnan, 2013;Yeo, 2009) and studying the impact of higher education service attributes on the student experience (Arambewela and Maringe, 2012;Baird and Gordon, 2009;Baranova et al, 2011;Douglas et al, 2008;Duarte et al, 2012;Gift and Bell-Hutchinson, 2007;Gosling and D'Andrea, 2001;Peltier et al, 2007;Scaffidi and Berman, 2011;Simpson and Tan, 2009;Stake and Malkin, 2003;Ward et al, 2010). The former objective predominantly mentions the exploration of learning and student experiences, and satisfaction with service encounters in higher education; while the emphasis of the latter objective is to identify factors which influence student experiences as well as to develop frameworks which illustrate the relationship between these factors and student experiences.…”

Section: Purposes Of Existential Researchmentioning

confidence: 99%

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A systematic review of quality of student experience in higher education

Tan

Muskat

Zehrer

2016

IJQSS

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EDUCATION ABSTRACTPurpose -The purpose of this paper is to identify and synthesize major streams of research on quality of student experience in higher education, in order to present an agenda for future research. Design/methodology/approach -A systematic review of high quality journals published during the period 2000 to 2014 in the areas of quality of student experience and higher education was performed.Findings -Findings highlight current research trends on the quality of student experience in higher education. Results show five prevailing research streams: 1) exploration of learning experience; 2) exploration of student experience; 3) gender differences in assessment of higher education experience; 4) improvement in quality of student experience, 5) student satisfaction with higher education experience. Research limitations/implications -The identification of the five research streams presented in the findings of this paper provide the basis for a synthesis of key issues identified within each research stream. These discussions, along with the identification of the purposes and limitations of existential research allow existential issues concerning research on quality of student experience in higher education to be addressed. Practical implications -Literature currently portrays the quality of student experience as a student-centric idea. Together with the purposes and limitations identified in existing research, the paper proposes an agenda for future research that increases the variety of research streams that is essential to provide a deeper understanding of the student experience to enhance the delivery of quality in higher education. Originality/value -The findings contribute to the research scene by providing important insights in terms of the current trends and focus of existing research in the area of quality of student experience in higher education.

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Section: Improvement Of Quality In Student Experiencementioning

confidence: 99%

Section: Purposes Of Existential Researchmentioning

confidence: 99%

A systematic review of quality of student experience in higher education

Tan

Muskat

Zehrer

2016

IJQSS

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“…There have been repeated concerns about the artificiality of quality assurance processes in higher education. There is a need to replace a 'name and shame' approach with continuous quality improvement (Gosling and D'Andrea, 2001). Much research indicates that academic staff preference is for flexibility over control culture (Harvey and Williams, 2010a).…”

Section: Trust and Quality Assurancementioning

confidence: 99%

Quality Assurance in Higher Education

Williams¹,

Harvey²

2015

The Palgrave International Handbook of Higher Education Policy and Governance

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“…But in the last decades the stakeholders demand more from the higher education institutions, especially the government arguing that the public investment in higher education justifies closer scrutiny of the outcomes achieved by public funded institutions and from students who expect to receive good quality teaching and sufficient learning resources to meet their needs. (GOSLING;D'ANDREA, 2001) Previously, there were two government bodies that carried out the assessments, but they employed different criteria and scales of measurement. They were the higher Education Funding Councils for England, Scotland and Wales, respectively (hEFCE, ShEFC, hEFCW) and the higher Education Quality Council (HEQC).…”

Section: Spainmentioning

confidence: 99%

Comparison of regulatory models of higher education in Europe: the Portuguese situation

Bernardino

Marques

2009

Avaliação (Campinas)

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Abstract:The regulation of Portuguese higher Education is now in a period of evolution and undergoing profound changes. The quality assurance system implemented was criticised from the beginning, raising many doubts, and was often associated with some weaknesses. The pressure put on the Portuguese government to meet quality assurance standards in the scope of European Higher Education is enormous and several reforms and policy developments show that Portugal's higher Education system is on the move. This paper compares the regulatory models in other European countries and analyses the new Portuguese model.Key words: higher education. Quality assurance. Portugal. Regulatory agency.Resumo: A regulação do ensino superior em Portugal está a atravessar um periodo de crescimento de profundas alterações. O sistema de garantia de qualidade implementado anteriormente foi criticado desde o seu começo, levantando muitas dúvidas e frequentemente associado a várias fraquezas. A pressão colocada no governo Português para atingir padrões de garantia de qualidade em conformidade com os padrões Europeus é enorme e várias reformas e politicas mostram que o sistema do ensino superior em Portugal está em movimento. Este artigo compara vários modelos de regulação de outros países Europeus e analisa o modelo Português.Palavras chave: Ensino superior. Garantia de qualidade. Portugal. Agencia reguladora.

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Quality Development: A new concept for higher education

Cited by 68 publications

References 8 publications

A systematic review of quality of student experience in higher education

A systematic review of quality of student experience in higher education

Quality Assurance in Higher Education

Comparison of regulatory models of higher education in Europe: the Portuguese situation

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