Quality Culture Research in Higher Education– Literature Review

Tutko, Marta

doi:10.29119/1641-3466.2019.136.48

Cited by 4 publications

(2 citation statements)

References 20 publications

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“…A review of previous literature has shown that most studies related to quality culture are qualitative in nature (Adina-Petruţa, 2014; Njiro, 2016; Bendermacher et al. , 2017; Lycke and Tano, 2017; Tutko, 2019). As far as quantitative studies are concerned, quality culture has been mainly investigated as a predictor variable in relation to organizational performance, and the results showed a positive effect on organizational performance (Ali and Musah, 2012; Koskei et al ., 2015; Wu, 2015; Ullah et al ., 2016; Hilman et al ., 2017).…”

Section: Literature Reviewmentioning

confidence: 99%

The effect of accreditation on higher education performance through quality culture mediation: the perceptions of administrative and quality managers

Iqbal

Taib

Razalli

2023

TQM

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PurposeThis study aims to examine the effect of accreditation on higher education performance, directly and indirectly, through the quality culture as a mediator in the context of higher education, based on the perceptions of administrative and quality managers.Design/methodology/approachThis is a quantitative study using stratified random sampling techniques to collect data through a nationwide survey of universities in Pakistan. Of the 150 questionnaires distributed, 105 are found to be valid, while the data are analyzed by partial least squares structural equation modeling (PLS-SEM).FindingsThe results provide interesting insights, including significant effects of accreditation on quality culture and higher education performance, significant effects of quality culture on higher education performance and the mediating role of quality culture in relation to accreditation and higher education performance.Research limitations/implicationsLimitations of the study include a relatively smaller sample size and the selection of administrative managers as the sole respondents. This study extends the theoretical understanding by introducing several linkages, including the link between accreditation and higher education performance, accreditation and quality culture, and by introducing quality culture as a mediator. Furthermore, the study also provides empirical evidence for all proposed links in the university setting. This study has implications for administrative and quality managers, in terms of effectively implementing accreditation standards by cultivating a quality culture at their respective universities, resulting in improved university performance.Originality/valueThis study is the first to introduce quality culture as a mediator between accreditation and higher education performance and examines the effect of accreditation and quality culture on higher education performance in the university context. Also, the interdisciplinary nature of the study makes it relevant and interesting to administrative and quality managers in the fields of higher education and quality management.

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Section: Literature Reviewmentioning

confidence: 99%

The effect of accreditation on higher education performance through quality culture mediation: the perceptions of administrative and quality managers

Iqbal

Taib

Razalli

2023

TQM

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“…Even though QC is a widely used term, its meaning remains unclear due to a lack of consensus (Nygren-Landgärds et al, 2022). In previous literature, researchers mainly investigated QC in qualitative studies (Adina-Petruţa, 2014;Njiro, 2016;Bendermacher et al, 2017;Lycke and Tano, 2017;Tutko, 2019). While in quantitative studies QC has been mainly investigated as a predictor variable in relation to organizational performance, and the results showed a positive effect on organizational performance (Ali and Musah, 2012;Katwalo and Asienga, 2015;Wu, 2015;Ullah et al, 2016;Hilman et al, 2017).…”

Section: Mediating Effect Of Quality Culturementioning

confidence: 99%

Influence of intrinsic and extrinsic motivation on higher education performance: mediating effect of quality culture

2023

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This study intends to investigate the effects of intrinsic and extrinsic motivation of faculty on higher education performance through quality culture in public and private universities of Pakistan. The study uses a nationwide survey approach, while data are collected from administrative managers through online and in-person questionnaires using stratified random sampling techniques. Of the 150 questionnaires distributed, 111 were received, however, 105 are considered valid while the data are analyzed by PLS-SEM. The results revealed the significant effect of intrinsic motivation and quality culture on higher education performance, and of intrinsic and extrinsic motivation on quality culture; however, the effect of extrinsic motivation on higher education performance is not empirically supported. Besides, quality culture is found to be a statistically significant mediator in the relationship between intrinsic motivation and higher education performance, and extrinsic motivation and higher education performance. The relatively smaller sample size and reliance on administrative managers as the sole respondents are the possible weaknesses of this study. This study has expanded the theoretical and empirical understanding by introducing intrinsic motivation and extrinsic motivation as predictor variables in relation to higher education performance and implicating quality culture as a mediator. This study has important implications for policymakers, administrators, and quality managers to focus on employees’ motivation to create a quality culture, which in turn will improve the performance of their respective organizations.

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Performance Evaluation in Higher Education – A Comparative Approach

Dima,

Argatu,

Rădoi

2024

Proceedings of the International Conference on Business Excellence

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Higher education stands as an essential base point in the current knowledge societies, shaping the way to sustainable growth and enhanced life quality. Literature recognizes higher education institutions as powerhouses which, through their own capabilities and partnerships, can champion innovation in a transformative way. Being widely praised for the transformative output they generate through the conducted operations, literature notes that when the educational process is defined by an outstanding quality and performance, multiple benefits arise for all the stakeholders involved. However, since quality and performance are very nuanced and volatile concepts, ensuring them in higher education necessitates a good understanding of the educational ecosystem as well as its ongoing monitoring. To encourage this aim, the selection of proper key performance indicators and the consistent implementation of performance appraisal actions have to be enacted so the end beneficiaries of the educational process and other stakeholders are provided maximal quality. As performance evaluation can be deployed by considering various indicators, higher education institutions need to carefully design, apply its steps and run follow-up actions to determine what is still to be improved.

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Quality Culture Research in Higher Education– Literature Review

Cited by 4 publications

References 20 publications

The effect of accreditation on higher education performance through quality culture mediation: the perceptions of administrative and quality managers

The effect of accreditation on higher education performance through quality culture mediation: the perceptions of administrative and quality managers

Influence of intrinsic and extrinsic motivation on higher education performance: mediating effect of quality culture

Performance Evaluation in Higher Education – A Comparative Approach

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