Quality Control Systems in Higher Education Supported by the Use of Mobile Messaging Services

Abstract

This study breaks away from the immobility experienced by quality control systems in higher education. The authors, following the Sustainable Development Goals (SDGs) on quality education set by the United Nations, propose a questionnaire delivery system through mobile messaging services that overcomes the problem of the low response rates of students for these surveys. The research follows an experimental design, is developed over three years, and involves 811 subjects who are distributed in two groups: an experimental group, in which the questionnaires are delivered through mobile messaging services, and a control group. The researchers examine the existence of differences in response rates through a descriptive comparative exploration between the two groups, also applying the Student’s t-test to evaluate the significance of the findings. The results reveal that the rates for the experimental group are not only higher than those achieved for the control group but are also significant. The authors conclude that the delivery of surveys through mobile messaging services significantly increases response rates. This fact improves the representativity of the information collected and meets the goals of the quality control system with greater certainty.

Analysis of Psychometric Properties of the Quality and Satisfaction Questionnaire Focused on Sustainability in Higher Education

“…In line with the above, there are authors such as Álvarez, García, and Gil [40] who state that four variables are needed in order to analyse the quality of higher education: profession, vocation of teaching, structural and social conditions, and management of the dilemmas and paradoxes inherent to this environment. However, regardless of the aim of previous research studies, it is necessary to highlight the functional dimension of teachers as a key element of quality in higher education, [41] which is emphasised in our research as a driving force that makes it possible to provide an education designed with SD in mind.…”

Social Networks Use Patterns among University Youth: The Validity and Reliability of an Updated Measurement Instrument

“…In a dynamic and changing context such as that of social networking, possessing up-to-date information regarding the actual realities of social media use is of paramount importance, so much so that, for example, Folch and Castellano [30] highlighted the need to carry out periodic and continuous research on this topic. On the other hand, the awareness of encouraging sustainable education makes the promotion of these technologies for educational purposes a sensible issue [31][32][33].…”

Assessing Teaching Effectiveness in Blended Learning Methodologies: Validity and Reliability of an Instrument with Behavioral Anchored Rating Scales

“…The measurement of teaching effectiveness is a topic that has attracted interest since the early twentieth century, becoming an essential element in educational institutions all around the world [ 8 , 9 , 10 , 11 , 12 , 13 , 14 ]. Over the years, a number of studies have examined the instruments used to evaluate teacher effectiveness; nevertheless, these investigations tend to focus on assessing face-to-face instruction [ 15 , 16 , 17 , 18 ]. Conversely, studies on the mechanisms used to assess teaching effectiveness in online and blended learning methodologies are very scarce.…”