Quality assurance in investment services

Abstract

Quality assurance is the process of providing confidence that the stated or implied requirements for quality are met. In financial investment services, “quality” is defined as the perception of the investor about achieving satisfactory returns under acceptable and generally accepted risks within a planned time. Investor’s confidence in achieving quality stems from the quality assurance efforts and processes of the investment service provider. In this paper, different types of investment services, from a simple provision of investment information, to a full‐service portfolio management are discussed. Principles of quality assurance in investment services are provided. A realistic portfolio management case indicates that a modern quality management system (ISO 9000) can enhance quality assurance and thus the quality of investment services.

ISO 9000 Quality Management Standards and Financial Investment Services

“…Easy to read and to apply (the new version is much more readable than the previous one). [Karapetrovic and Willborn, 1999].…”

Resolving Stakeholder Challenges in the Higher Education System

“…According to Vazzana et al (1997), quality initiatives are widely practiced in HEIs, for example, there is some criteria for HEIs to fulfil in the Malcolm Baldridge National Quality Award. Though, Karapetrovic et al (1999) indicated that without methodical approach to improving quality, the initiatives to improve higher education may be doomed for failure. Venkatraman (2007) posits that in HEIs, service quality deals with the students, the time of delivery of programs, the intangibility (for example, the learning process being subtle to be measured) and the difficulty in measuring successful output and productivity in quality.…”

The Quality of Bank-Provided Investment Consulting Service for Private Individuals in Estonia

“…Parasurman, Zeithaml, and Berry (1988) define perceived quality of service as "a global judgment, or attitude, relating to the superiority of the service" [6]. In case of investment services the quality has been defined as investor's perception of achieved satisfactory returns under acceptable and generally accepted risks within planned period of time [14].…”