Quality Assurance in Higher Education Institutions: Exist Survey among Universiti Putra Malaysia Graduating Students

Abstract

<p class="MsoNormal" style="margin: 0cm 0cm 4pt; line-height: 12pt; mso-line-height-rule: exactly; mso-pagination: widow-orphan;"><span style="font-size: 10pt; mso-font-kerning: 0pt; mso-fareast-language: EN-US;" lang="EN-US"><span style="font-family: Times New Roman;">This paper presents the exit survey of graduating students at Universiti Putra Malaysia (UPM). The results gathered from 1,823 final year students of the 2006/07 session indicate that <span style="mso-bidi-font-weight: bold;">overall, the students’ satisfaction level is moderately high (3.55 ± 0.79). The stu</span>dents’ perception on the attributes of graduates resulting from learning outcomes is also moderately high (3.65 <span style="mso-bidi-font-weight: bold;">±</span> 0.66). Although there are no differences in students’ satisfaction level according to gender (t = .582, p > 0.05) and students’ residence (t = .121, p > 0.05), however, it differs according to students’ study programs (F = 35.44, p < 0.01), with Social Science students having a higher satisfaction level (3.80) compared to their counterparts in the Physical Sciences and Engineering (3.48) and Bioscience and Medicine (BSM) programs (3.37).<span style="mso-spacerun: yes;"> </span>Through this exit survey, together with many other assessment initiatives, the university aspires to provide the highest possible quality in terms of teaching, research and professional services.<span style="mso-bidi-font-weight: bold;"></span></span></span></p

Appraisal of students experience survey (SES) as a measure to manage the quality of higher education in the Kingdom of Saudi Arabia: an institutional study using six sigma model

“…Higher Education Institutions (HEIs) in the Kingdom of Saudi Arabia (KSA) are becoming increasingly aware of the importance of quality in the knowledge delivery due to increasing numbers of students are entering the educational institutions. The process of improving the quality of higher education is a dynamic one and universities, ought to continuously improve their teaching based on the students' value perceptions (Konting, Kamaruddin, and Man 2009). The success of a HEI is also measured by the number of students it attracts, number of graduates securing wellpaid jobs and revenue from research and consultancy services (Naidoo and Jamieson 2005).…”

Investigating the Relationship between Occupational Stress and Work-Life Balance among Indian Construction Professionals

“…of items -24) is 0.88. As the Cronbach alpha of the scales used is more than 0.6, the condition of reliability or internal consistencies of the scales are satisfied (Konting, Kamaruddin and Man, 2009). These results indicate that the adopted scales on stressors and work-life balance can be utilised in the context of the present study.…”

Perceptions of international students on service quality delivery in a Malaysian public university

“…Quality in higher educational institutions (HEI) is a dynamic ongoing matter and, to some extent, relies on the students' perception of the value being offered by the HEIs (Konting et al , 2009). Such views, it is hoped, can help encourage the university authorities to understand the quality of services offered as assessed by the international students.…”

“…Konting et al (2009) conducted an exit survey for the assessment of quality in UPM academic programs and services mainly among graduating students. The service domains in this study were mainly broad based and included teaching and learning experiences, administration and student services.…”

“…Much of the service quality delivery carried out in universities in Malaysia has been focused on a more general assessment of domains, which are incorporated within the physical environment and its accompanying human and system based services. Konting et al (2009) conducted an exit survey for the assessment of quality in UPM academic programs and services mainly among graduating students. The service domains in this study were mainly broad based and included teaching and learning experiences, administration and student services.…”