Quality assurance in distance learning libraries

Tripathi, Manorama; Jeevan, V.K.J.

doi:10.1108/09684880910929926

Cited by 20 publications

(12 citation statements)

References 10 publications

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“…In librarianship and information research, DL systems have a direct relation with digital publishing. Tripathi and Jeevan [71] reviewed the quality of metadata, semantic search, recovery, and browsing assessment while investigating the quality assurance services in distance learning libraries. Services suggested by users and library managers are mobile information services, resourceincreasing programs, group annotations, tagging, and the highest number of consultations.…”

Section: What Next In Digital Librarymentioning

confidence: 99%

A Review Development of Digital Library Resources at University Level

Kato

Kisangiri

Kaijage

2021

Education Research International

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This study considered the development, awareness, adoption, and usage of digital library (DL) resources at the university level. To develop and implement a successful electronic library resource system, it is vital to review the success factors and identify the most important technological aspects of DL resources. Electronic library information technology was described and grouped into several categories that influence user satisfaction in a DL context. These are open access to information, the facility of access, uncomplicated interface design, high quality of the communication process, Internet performance, performance assurance service, ease of communication via social network, and patron-driven acquisition. With these important features of DL services, the simplicity of accessing online information and the performance of DL utilities have become of paramount importance. Several research works were therefore reviewed and evaluated to determine the usability of DL services; thereafter, the design of the DL discovery system was developed through Blacklight open-source software.

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Section: What Next In Digital Librarymentioning

confidence: 99%

A Review Development of Digital Library Resources at University Level

Kato

Kisangiri

Kaijage

2021

Education Research International

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“…Quality can be defined as the embodiment of the essential nature of a person, collective object, action, process, or organization. For most scholars [5][6][7][8][9][10][11][12], quality in education is a combination of exceptional high standards; perfection and consistency; fitness for purpose; value for money; transformation capabilities; and product of planning, monitoring, control, and coordination. In a nutshell, Harvey [9] captures notion of quality in five categories.…”

Section: Theorizing Quality Assurance In Vles and E-learningmentioning

confidence: 99%

Quality Assurance in Virtual Learning Environments for Open Distance Learning

Pitsoe¹,

Letseka²

2016

Virtual Learning

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Quality assurance, as the fundamental pillar of higher education development, continues to remain an integral part of the e-learning process. Most importantly, it influences reforms in higher education institutions globally. This chapter departs on the assumptions that (1) quality assurance, as power relations construct, is not free from cultural hegemony and (2) quality assurance in virtual learning environments should be guided and informed by Paulo Freire's humanizing pedagogy. In this chapter, we shall argue that quality assurance is both a philosophical problem and a policy imperative that is critical for the internationalization and globalization of higher education, more specifically virtual learning environments. We will further argue that the emphasis placed on the importance of quality assurance in virtual learning practices has been blind-spotted by the fact that quality assurance can be viewed as agent of cultural hegemony and cultural reproduction of capitalist societies. While we agree with all the positive elements attributed to quality assurance in virtual learning, we argue that they should be characterized by humanizing pedagogy and the international dimension (exchange of knowledge and interactive networking) and cultural hybridity.

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“…Referring to the previous literatures, the developed questionnaire with consisting of eight conceptualize constructs were established (Taylor and Wilson, 1990;Balague and Saarti, 2008;Tripathi, 2009). They are: (1) Customer Focus -it is conceptualized by commitment to satisfy customers, integration of customer satisfaction, knowledge of customer needs and expectations, usage of customer feedback, monitoring customer satisfaction, responsiveness to customer complaints, and the interaction with customers; (2) Leadership -it is conceptualized by understanding the needs, clear vision, target setting, convincing and eliminating curiousness; (3) Staff Involvement -it is conceptualized by staff involvement, continuous training empowerment, sharing, and conducive environment; (4) Process Approach -the organization output that is made up of a series of interacting processes; it involves a set of activities that use resources (people, machines, etc.)…”

Section: Methodsmentioning

confidence: 99%

“…Moreover, quality management uses quality assurance and control of processes to achieve the consistent quality. Quality assurance also includes those planned and systematic actions that are necessary to provide adequate confidence that a facility, structure, system, or component will perform satisfactorily and safety (Tripathi, 2009). …”

Section: Challenging Of Quality Assurance In Library Services In Malamentioning

confidence: 99%

The Library’s Quality Management System and Quality Assurance in Higher Education: A Lesson from Southeast Emerging Educational Hub

Taib¹,

Warokka²,

Hilman³

2012

CIBIMA

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As one of the national vision 2020's implementation programs, the establishment of a national Quality Assurance system focusing on the quality of the programs offered in terms of the general criteria of the structure and process of higher education is timely. In relating to the program, this paper aims to explore the efforts and other issues associated with the development and implementation of quality assurance in higher education due to its role as a service organization, which is required to enhance their quality of services. One of the important pillars determining the quality of higher-education service delivery is the library's quality management system. By using 46 public universities' libraries as the main sample, this study tested three hypotheses that are related to the nature of quality management practices by individual construct, as well as by aggregation value, and to what extent the difference to the numbers of staff and the type of organization will influence the quality management practices. We employed mean value and oneway analysis ANOVA as the research method to solve the questions. The validity of the constructs is measured using factor analysis, and its reliability is measured by Cronbach's alpha. Our study results revealed that the study sample perceived those constructs were important to maintain service quality to its customer. The study also informs that the number of staff and the type of organization do not influence at all on the library's quality management system. In other words, the awareness and spirit to play an important role in achieving excellent service to its customer is the main platform over the number of staff and the type of organization.

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Quality assurance in distance learning libraries

Cited by 20 publications

References 10 publications

A Review Development of Digital Library Resources at University Level

A Review Development of Digital Library Resources at University Level

Quality Assurance in Virtual Learning Environments for Open Distance Learning

The Library’s Quality Management System and Quality Assurance in Higher Education: A Lesson from Southeast Emerging Educational Hub

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