Quality Assessment of the University Educational Process: an Application of the ECSI Model

Chiandotto, Bruno; Bini, Matilde; Bertaccini, Bruno

doi:10.1007/978-3-7908-1751-5_4

Cited by 13 publications

(11 citation statements)

References 5 publications

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“…When the expectations are not fulfilled, that is, the perception is lower than the expectation, complaints and dissatisfaction increase [37]. When the expectations of the students are met, in other words their perceptions and expectations overlap, or the perception exceeds the expectation, it can be predicted that the satisfaction level they will get from the school will increase as well.…”

Section: Expectations Perceptions and Satisfactionmentioning

confidence: 99%

The Mediating Role of Perception in the Relationship between Expectation and Satisfaction in Terms of Sustainability in Tourism Education

2018

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Education plays a central role in shaping individual and social change toward sustainability. Sustainable tourism education provided by the higher education institutions which offer education at the undergraduate level has an important role in training candidate managers and meeting the need for qualified labor in the tourism sector in terms of sustainable tourism. The purpose of this study is to examine the relationship among expectation, perception, and satisfaction of the undergraduate students receiving tourism education at the tertiary level. It is also aimed to reveal the mediating role of perception between expectation and satisfaction. One of the quantitative methods used in the research process was the causative and correlational model. A total of 675 students participated in this survey conducted at the Tourism Faculty of Akdeniz University. To collect data, expectation of tourism education, perception of tourism education, and satisfaction of academic education scales were used. In the data analysis, parametric tests, t-test, ANOVA, correlation, and regression analyses were applied. In this study, it was revealed that 675 students receiving tourism education at the undergraduate level came to school with moderate-level expectations, their perceptions fulfilled their expectations with the experience they had, and their satisfaction levels that emerged as a result of their perceptions were at a moderate level as well. As a result of the t-test performed, it was put forward that there was no difference in their level of satisfaction based on the gender variable; however, a significant difference was determined based on the high school type from which a subject graduated, the current department, class, and age variables. As a result of the correlation analysis, a positive relation was identified between the expectation, perception, and satisfaction variables. The multiple regression analysis indicated that expectation positively affected perception and satisfaction; therewithal, perception affected satisfaction and its sub-dimensions positively. It was also found that the perception had a partial mediating role between expectation and satisfaction in education.

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Section: Expectations Perceptions and Satisfactionmentioning

confidence: 99%

The Mediating Role of Perception in the Relationship between Expectation and Satisfaction in Terms of Sustainability in Tourism Education

2018

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“…In the light of this result, it can be said that courses given in teaching programs and curriculums prepared meet the expectations of preservice teachers. Meeting expectations has a positive impact on both success and satisfaction levels of the students (Chiandotto, Bini, & Bertaccini, 2007).…”

Section: Discussionmentioning

confidence: 99%

Can I Grow Up as an Effective Teacher? A Mixed Method Study

İhtiyaroğlu¹

2018

EDUC SCI-THEOR PRACT

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The aim of this study is to determine the predictive role of pre-service teachers' views on professional teaching knowledge courses on their satisfaction levels in relation to faculty of education. In the study, sequential transformative design, which is one of the mixed methods, was used. Faculty of Education Course Evaluation Scale and Faculty of Education Satisfaction Scale were applied to 404 pre-service teachers who were selected with stratified sampling method. Study results indicate that pre-service teachers' total course evaluation scores vary according to gender, class level and department and, total faculty of educations satisfaction level scores vary according to department. In addition, it was determined that there are weak relations among sub-dimensions of variables as a result of correlation analysis; and the predictive role of pre-service teachers' views on professional teaching knowledge courses on their satisfaction levels in relation to faculty of education is weak as a result of regression analysis. Results of the interviews indicate that pre-service teachers' views on professional teaching knowledge courses vary according to groups, but pre-service teachers have similar views in relation to faculty of education. At the end of the study, suggestions were offered for increasing the efficiency of the pre-service teachers.

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“…It intends to expand students' potential and later produce entirely incorporated graduates in terms of intellectual, spiritual, emotional as well as physiological. Once graduate, this potential human funding will likely be knowledgeable, own excellent personality, responsible and able to generate compatible family, society and state [11]. Public universities in Malaysia have increased to a total of 20 from seven in the 1990s in 2006.…”

Section: Literature Reviewmentioning

confidence: 99%

A Framework for Employability Skills of Graduate in Malaysian Interior Design

Alrifa¹

2019

International Journal of Advanced Research in Computer and Comm

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The main objective of this research was to develop a framework for employability skills in interior design education curriculum. This research found three concepts of employability skills which include soft skills, hard skills and personal attributes from the literature. Also, from the survey, this research found framework which include of soft skills, hard skills and personal attribute skills which were later on merged to form the framework of employability skills. The discussions of findings were presented according to the research questions. The objectives of the study were to determine the relationship between design graduates' skills (soft skills, hard skills and personal attributes) and employers' satisfaction. This chapter also presented the discussion of independent ad dependent variable and also the research findings according to research questions, conclusion, implications of findings, recommendations and suggestions for further studies

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Quality Assessment of the University Educational Process: an Application of the ECSI Model

Abstract: The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use.

Cited by 13 publications

References 5 publications

The Mediating Role of Perception in the Relationship between Expectation and Satisfaction in Terms of Sustainability in Tourism Education

The Mediating Role of Perception in the Relationship between Expectation and Satisfaction in Terms of Sustainability in Tourism Education

Can I Grow Up as an Effective Teacher? A Mixed Method Study

A Framework for Employability Skills of Graduate in Malaysian Interior Design

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